危机管理团队的文献回顾

Literature Re-view of the Crisis Management Team

摘要: 组织研究一直对危机和危机管理感兴趣，在危机情境中，危机管理能够帮助组织做出高效、正确的决策，将危机所带来的危害降到最低。团队在组织中被广泛应用于应对危机和处理危机后果，但是如何有效的利用团队进行危机管理是一个挑战。现有的危机管理研究跨越了多个学科，研究成果相对分散，缺乏一个统一的研究框架。本研究通过系统的文献回顾，对危机管理团队相关文献进行梳理，最后形成一个二维概念框架，即根据危机发展阶段和危机发生时的环境来归纳整理已有研究，既侧重于危机内部环境的动态，又侧重于外部环境的利益相关者关系。本文献回顾是对已有危机管理团队知识的有效梳理，也为未来的危机管理团队相关研究和理论发展提供一个基石。

Abstract: Organizational research has always been interested in crisis and crisis management. In crisis situations, crisis management can help organizations make efficient and correct decisions to minimize the harm caused by the crisis. Teams are widely used in organizations to deal with crises and the consequences of crisis, but how to effectively use teams for crisis management is a challenge. The existing crisis management research spans multiple disciplines, and the research results are relatively scattered, lacking a unified research framework. Through systematic review of the literature, this study sorts out the relevant literature of the crisis management team, and finally forms a two-dimensional conceptual framework, which summarizes the existing research according to the crisis development stage and the environment at the time of the crisis, both focusing on the internal environment of the dynamic crisis and the stakeholder relationships of the external environment. This literature review is an effective combing of the existing crisis management team knowledge and provides a cornerstone for the future research and theoretical development of the crisis management team.