智能语音交互的情感化设计——示例小度在家音乐场景下的情感化设计及解决方案

Emotional Design for Intelligent Speech Interaction—Showcasing the Emotional Design and Solutions to Xiaoduzaijia under Music Scenes

摘要: 情感化设计的概念由来已久，但目前深入研究的都是GUI图形界面的情感化设计，而实际上语音交互作为人类最自然的一种交互方式在心理诉求上更注重情感化，因为人的潜意识里感知会说话的机器人是有生命和情感的。试想人和人的交流会本能地通过语气、表情、情绪来判断对方的态度；而完全利用技术来解决人的复杂思想情感问题极其困难。交互设计应该有效弥合技术系统模型和用户心理模型之间的鸿沟，甚至在技术遇到难题时弥补技术不足，给人机交互带来更好的情感体验。本文首先通过介绍GUI情感化设计和语音交互情感化设计的特点和异同，再依据人与人的交流交互方式，提出智能语音交互在情感化设计中需要考虑的问题，并以小度在家音乐频道为例提出设计建议和解决方案，为语音交互情感化设计提供参考。

Abstract: The concept of emotional design has long existed. However, current studies all focus on the emotional design of GUI. In fact, as the most natural way of interaction for human beings, speech inter-action focuses more on emotion in psychological appeal, because people subconsciously perceive that talking robots have life and emotion. You can just imagine when communicating with other people, human beings can judge the attitude of the other people through their tones, expressions, and emotion; it is extremely difficult to solve complicated problems of thoughts and feelings totally with technology. Interaction design should effectively bridge the gap between technical system models and user mental models and can even make up for the deficiencies of technology when it encounters difficulties so that man-machine interaction can bring better emotional experience. Firstly, this paper introduces the characteristics and differences between emotional design of GUI and emotional design for speech interaction. Then, based on the people-to-people communication and interaction, the paper proposes issues that should be considered by intelligent speech interaction in emotional design. Citing the example of the music channel of Xiaoduzaijia, the paper proposes design suggestions and solutions to provide references for the emotional design for speech interaction.