我国物业管理模式的未来发展思路

The Future Development of Property Management Model in China

摘要: 目前，物业行业存在前期介入受限、发展程度相对较低、各利益主体尚未形成利益共同体、物业服务投诉和维权的渠道不畅通以及物业资本化运营面临严峻考验等主要问题。为了改变这一现状，物业管理企业选择了转型升级，不同的时代背景都给物业企业的转型提供了契机。新的法律法规的健全规范了行业标准，互联网的推行给物业管理行业带来新的机遇，供给侧改革的提出则进一步明确了物业管理行业的发展方向。在转型的过程中，物业管理企业逐步摆脱对开发商的依赖，与房地产行业实行分业经营，而物业企业本身也选择管理与作业分离的模式创新发展。除此之外，人们对消费需求的增加则实现了物业管理消费多样化的发展。无论未来物业企业如何发展，基础服务和多样化经营并行仍是立足之本，同时要做到线上和线下相结合，这样才能扩大市场主体进一步发展。伴随着行业的发展，企业对人才提出了更高的要求，这使得行业人力资源格局逐步发生改变，未来合作共赢成为行业发展的主旋律。

Abstract: At present, the property industry has major problems such as limited intervention in the early stage, relatively low level of development, various interest groups having not formed a community of interests, channels for property service complaints and rights protection being not smooth, and property capitalization operations being facing severe challenges. In order to change this situation, property management companies have chosen to transform and upgrade, and different backgrounds of the times have provided an opportunity for the transformation of property companies. The new laws and regulations have standardized the industry standards. The implementation of the Internet has brought new opportunities to the property management industry. The supply-side reform has further clarified the development direction of the property management industry. In the process of transformation, the property management enterprises gradually get rid of the dependence on the developers, the real estate industry implements separate operations, and the property companies themselves choose the mode of innovation in management and operation separation. In addition, the increase in consumer demand has led to the diversification of property management consumption. Regardless of how the future property companies develop, the basic services and diversified operations are still the foundation of the company. At the same time, it is necessary to combine the online and the offline to expand the market players. Along with the development of the industry, enterprises have put forward higher requirements for talents, which has gradually changed the industry's human resources pattern, and the future cooperation and win-win has become the main theme of industry development.