优质护理服务在住院接诊处护理工作中的应用与探讨

Application of High Quality Nursing Services in Nursing Services of Hospitalization Clinical Reception

摘要: 目的：探究优质护理服务在住院接诊处护理工作中的应用效果。方法：选择2017年1月~2018年1月采用优质护理服务接诊的患者200例，纳入观察组。选择2016年1月~2016年12月未采用优质护理服务接诊的患者200例，纳入对照组。比较两组患者护理满意度、护理不良事件发生率及护理质量评分。结果：观察组护理满意度99.00% (198/200)显著高于对照组89.50% (179/200)，差异有统计学意义(P < 0.05)；观察组护理不良事件发生率1.50% (3/200)显著低于对照组5.50% (11/200)，差异有统计学意义(P < 0.05)；观察组就诊环境、咨询服务、就诊等待、服务态度、护士形象、服务主动性各方面护理质量评分均显著高于对照组，差异有统计学意义(P < 0.05)。结论：在住院接诊处护理工作中应用优质护理服务可显著提高患者护理满意度及整体护理质量，降低护理不良事件发生率。

Abstract: Objective: To explore the application effect of high quality nursing services in nursing services of hospitalization clinical reception. Methods: A total of 200 patients who received high quality nursing services from January 2017 to January 2018 were included in the observation group while 200 patients who did not receive high quality nursing services from January 2016 to December 2016 were included in the control group. The satisfaction with nursing, the incidence of adverse nursing events and nursing quality scores were compared between the two groups. Results: The satisfaction of the observation group with nursing was significantly higher than that of the control group [99.00% (198/200) vs. 89.50% (179/200)] (P < 0.05). The incidence of adverse nursing events in the observation group was significantly lower than that in the control group [1.50% (3/200) vs. 5.50% (11/200)] (P < 0.05). The scores of medical environment, counseling services, waiting for treatment, service attitude, images of nurses and service initiative in nursing quality of the observation group were significantly higher than those of the control group (P < 0.05). Conclu-sion: The application of high quality nursing services in nursing services of hospitalization clinical reception can significantly improve patient’s satisfaction with nursing and overall nursing quality, and reduce the incidence of adverse nursing events.