我国旅游公共服务体系研究进展述评

Review on the Research Progress for Tourism Public Service System (TPSC) Construction in China

摘要: 大众旅游时代已经到来，游客对旅游目的地公共服务建设的“硬环境”和“软环境”都提出了更高的要求，我国亟需提升旅游公共服务水平。本文基于中国期刊全文数据库文献，以“公共服务”、“旅游公共服务体系”为主题进行检索，梳理了2016年1月至2019年9月的205篇相关文献，并选取其中部分代表文献加以研究。相关文献梳理表明，国内目前针对旅游公共服务体系的研究主要集中在旅游公共服务体系的构建及内涵、供给机制、服务质量、现状诊断、智慧旅游大数据、问题及对策研究等方面，未来可从游客需求角度出发深入挖掘提升旅游公共服务体系建设的路径。在上述基础上，文章就我国旅游公共服务体系建设的研究特点进行了总结和展望，以期对未来旅游公共服务的深入发展带来借鉴意义。

Abstract: In recent years, as public trips to rising, the destination of the construction of public service “hard environment” and “soft environment” is put forward higher request, our country needs to promote tourism public service level. Based on the literature of China journal full-text database, this paper conducted a search on the theme of “the public service” and “tourism public service system”, sorted out 205 relevant literatures from January 2016 to September 2019, and selected some representative literatures for research. Through literature review, it is found that the current domestic research on the construction of the tourism public service system (TPSC) mainly focuses on the construction and connotation, supply mechanism, service quality, status diagnosis, wisdom tourism big data, problems and countermeasures of tourism public service system. In the future, measures to improve the construction of tourism public service system can be further explored from the perspective of tourist demand. On the basis of the above, this paper summarizes and prospects the research characteristics of the construction of China’s tourism public service system, hoping to bring reference significance for the further development of tourism public service in the future.