人机交互中的过度信任
The Overtrust in Human-Robot Interaction
DOI: 10.12677/AP.2020.1011214, PDF,  被引量    科研立项经费支持
作者: 陈嘉乐, 朱孟婷, 李永娜*：中国人民大学应用心理学系，北京
关键词: 人机交互；人机信任；过度信任；自动化偏爱；Human-Robot Interaction； Human-Robot Trust； Overtrust； Automation Bias
摘要: 随着科技的发展，基于人工智能的自动化系统在人类世界变得越来越重要，人们渐渐将机器人视为自己的工作或生活伙伴，在与机器人的互动中也会表现出类似人际互动的行为与态度，如认为机器人是值得信任的。由于人们会在冲突情境中遵从自动化技术的倾向，从而产生了对机器人的过度信任。基于对人机过度信任的理解不同，研究者们在研究人机之间是否存在过度信任和过度信任的产生及其影响因素时，采用了不同的操作定义。本文总结了这些操作定义，并且在此基础之上，讨论了人机交互过程中的过度信任的影响因素和减少过度信任的方法。
Abstract: With the development of science and technology, the automation systems based on artificial intel-ligence become more and more important in the human world. People gradually regard robots as partners in work and life. Therefore, they show similar behaviors and attitudes in the human-robot interaction as in interpersonal interaction. People believe that they can trust robots. Due to the automation bias in situation where there is conflict exists, overtrust occurs in human-robot interaction. Researchers chose different operational definitions of human-robot overtrust when investigating whether overtrust occurs in human-robot interaction and what factors would influence the occurrence of overtrust. The current work summarized the operational definitions used in previous research, further discussed the influential factors of overtrust, and proposed how to eliminate overtrust.
文章引用：陈嘉乐, 朱孟婷, 李永娜 (2020). 人机交互中的过度信任. 心理学进展, 10(11), 1842-1846. https://doi.org/10.12677/AP.2020.1011214

参考文献

[1] Booth, S., Tompkin, J., Pfister, H., Waldo, J., Gajos, K., & Nagpal, R. (2017). Piggybacking Robots: Human-Robot Overtrust in University Dormitory Security. Proceedings of the 2017 ACM/IEEE International Conference on Human-Robot Interaction, Vienna, 6-9 March 2017, 426-434.[CrossRef] 
[2] Borenstein, J., Wagner, A. R., & Howard, A. (2018). Overtrust of Pediatric Health-Care Robots: A Preliminary Survey of Parent Perspectives. IEEE Robotics & Automation Magazine, 25, 46-54.[CrossRef] 
[3] Christensen, A. B., Dam, C. R., Rasle, C., Bauer, J. E., Mohamed, R. A., & Jensen, L. C. (2019). Reducing Overtrust in Failing Robotic Systems. 2019 14th ACM/IEEE International Conference on Human-Robot Interaction (HRI), Daegu, 11-14 March 2019, 542-543.[CrossRef] 
[4] Itoh M. (2012). Toward Overtrust-Free Advanced Driver Assistance Systems. Cognition, Technology & Work, 14, 51-60.[CrossRef] 
[5] Mosier, K. L., Palmer, E. A. & Degani, A. (1992). Electronic Checklists: Implications for Decision Making. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 36, 7-11.[CrossRef] 
[6] Robinette, P., Li, W., Allen, R., Howard, A. M., & Wagner, A. R. (2016). Overtrust of Robots in Emergency Evacuation Scenarios. The Eleventh ACM/IEEE International Conference on Human Robot Interaction, Christchurch, New Zealand, 3 July 2016-3 October 2016, 101-108.[CrossRef] 
[7] Wagner, A. R., Borenstein, J., & Howard, A. (2018). Overtrust in the Robotic Age. Communications of the ACM, 61, 22-24.[CrossRef] 
[8] Wagner, A. R., Robinette, P., & Howard, A. (2018). Modeling the Hu-man-Robot Trust Phenomenon: A Conceptual Framework Based on Risk. ACM Transactions on Interactive Intelligent Systems (TiiS), 8, Article No. 26.[CrossRef] 
[9] Zlotowski, J., Sumioka, H., Nishio, S., Glas, D. F., Bartneck, C., & Ishiguro, H. (2016). Appearance of a Robot Affects the Impact of Its Behavior on Perceived Trustworthiness and Empathy. Paladyn, 7, 55-66.[CrossRef]