品牌共创研究述评及未来展望
Brand Co-Creation Research Review and Future Prospects
DOI: 10.12677/MM.2021.114051, PDF,    国家自然科学基金支持
作者: 姜文静, 涂剑波:北方工业大学,北京
关键词: 品牌共创互动创造价值Brand Co-Creation Interaction To Create Value
摘要: 品牌共创是指各利益相关者之间通过互动创造价值的过程,而不是企业创建、消费者被动接受的单向过程。本文采用文献资料法,从品牌共创的概念界定、维度、影响因素和作用结果四个方面对国内外的主要研究成果进行了系统的梳理和评析。未来研究应继续完善品牌共创的概念、从更多层面研究品牌共创的影响因素和结果变量,以推动品牌共创的研究与实际应用发展。
Abstract: Brand co-creation refers to the process of creating value through interaction among stakeholders, rather than a one-way process of enterprise creation and passive acceptance by consumers. This paper adopts the method of literature, and systematically sorts out and reviews the main research results at home and abroad from four aspects of the concept definition, dimension, influence factors and effect results of brand co-creation. Future research should continue to improve the concept of brand co-creation, and study the influencing factors and outcome variables of brand co-creation from more aspects, so as to promote the research and practical application development of brand co-creation.
文章引用:姜文静, 涂剑波. 品牌共创研究述评及未来展望[J]. 现代管理, 2021, 11(4): 400-406. https://doi.org/10.12677/MM.2021.114051

参考文献

[1] Kietzmann, J.H., Hermkens, K., McCarthy, I.P. and Silvestre, B.S. (2011) Social Media? Get Serious! Understanding the Functional Building Blocks of Social Media. Business Horizons, 54, 241-251. [Google Scholar] [CrossRef
[2] France, C., Merrilees, B. and Miller, D. (2015) Customer Brand Co-Creation: A Conceptual Model. Marketing Intelligence & Planning, 33, 848-864. [Google Scholar] [CrossRef
[3] Füller, J. (2010) Refining Virtual Co-Creation from a Consumer Perspective. California Management Review, 52, 98-122. [Google Scholar] [CrossRef
[4] Ind, N., Iglesias, O. and Markovic, S. (2017) The Co-Creation Continuum: From Tactical Market Research Tool to Strategic Collaborative Innovation Method. Journal of Brand Management, 24, 310-321. [Google Scholar] [CrossRef
[5] Ramaswamy, V. and Ozcan, K. (2015) Brand Value Co-Creation in a Digitalized World: An Integrative Framework and Research Implications. International Journal of Research in Marketing, 33, 93-106. [Google Scholar] [CrossRef
[6] Černikovaitė, M.E. (2013) Brand Value Co-Creation Factors: Stakeholder Approach. Review of Applied Socio-Economic Research, 6, 32-40.
[7] Zhang, J. and He, Y. (2014) Key Dimensions of Brand Value Co-Creation and Its Impacts upon Customer Perception and Brand Performance. Nankai Business Review International, 5, 43-69. [Google Scholar] [CrossRef
[8] Prahalad, C.K. and Ramaswamy, V. (2000) Co-Opting Customer Competence. Harvard Business Review, 78, 79-90.
[9] Sarkar, S. and Banerjee, S. (2019) Brandco-Creation through Triadic Stakeholder Participation. European Business Review, 31, 585-609. [Google Scholar] [CrossRef
[10] Sarkar, S. and Banerjee, S. (2020) Brandco-Creation through Participation of Organization, Consumers, and Suppliers: An Empirical Validation. Journal of Product & Brand Management. [Google Scholar] [CrossRef
[11] France, C., Grace, D., Merrilees, B. and Miller, D. (2018) Customer Brand Co-Creation Behavior: Conceptualization and Empirical Validation. Marketing Intelligence and Planning, 36, 334-348. [Google Scholar] [CrossRef
[12] Pera, R., Occhiocupo, N. and Clarke, J. (2016) Motives and Re-sources for Value Co-Creation in a Multi Stake Holder Ecosystem: A Managerial Perspective. Journal of Business Re-search, 69, 4033-4041. [Google Scholar] [CrossRef
[13] 田佳勉, 沈蕾, 陈叶. 网络共享情境下平台企业品牌价值共创及策略研究——基于顾客产消视角[J]. 现代经济探讨, 2018(2): 127-132.
[14] Vargo, S.L. and Lusch, R.F. (2016) Institutions and Axioms: An Extension and Update of Service-Dominant Logic. Journal of the Academy of Marketing Science, 44, 5-23. [Google Scholar] [CrossRef
[15] 朱丽叶, 袁登华, 郝佳. 虚拟品牌社区顾客参与品牌共创对品牌承诺的影响研究[J]. 管理学报, 2018, 15(2): 262-271.
[16] Hajli, N., Shanmugam, M., Papa-giannidis, S., et al. (2017) Branding Co-Creation with Members of Online Brand Communities. Journal of Business Research, 70, 136-144. [Google Scholar] [CrossRef
[17] Hsieh, S.H. and Chang, A. (2016) The Psychological Mechanism of Brand Co-Creation Engagement. Journal of Interactive Marketing, 33, 13-26. [Google Scholar] [CrossRef
[18] Bange, S., Moisander, J. and Järventie-Thesleff, R. (2019) Brand Co-Creation in Multichannel Media Environments: A Narrative Approach. Journal of Media Business Studies, 17, 69-86. [Google Scholar] [CrossRef
[19] Guzman, F., Paswan, A.K. and Kennedy, E. (2019) Consumer Brand Value Co-Creation Typology. Journal of Creating Value, 5, 40-52. [Google Scholar] [CrossRef
[20] Kao, T.-K., Yang, M.-H., Wu, J.-T.B. and Cheng, Y.-Y. (2016) Co-Creating Value with Consumers through Social Media. Journal of Services Marketing, 30, 141-151. [Google Scholar] [CrossRef
[21] 郭彦, 孙明贵. 老字号品牌价值共创机理及对策研究——基于服务主导逻辑视角[J]. 统计与信息论坛, 2016, 31(9): 89-100.
[22] 张婧, 邓卉. 品牌价值共创的关键维度及其对顾客认知与品牌绩效的影响: 产业服务情境的实证研究[J]. 南开管理评论, 2013, 16(2): 104-115, 160.
[23] 杨保军. 企业品牌价值共创关键维度与路径案例研究[J]. 北方民族大学学报(哲学社会科学版), 2019(2): 73-81.
[24] Yi, Y. and Gong, T. (2013) Customer Value Co-Creation Behavior: Scale Development and Validation. Journal of Business Research, 66, 1279-1284. [Google Scholar] [CrossRef
[25] Baird, C.H. and Parasnis, G. (2011) From Social Media to Social Customer Relationship Management. Strategy & Leadership, 39, 30-37. [Google Scholar] [CrossRef
[26] Seifert, C. and Kwon, W.-S. (2020) SNS eWOM Sentiment: Impacts on Brand Value Co-Creation and Trust. Marketing Intelligence & Planning, 38, 89-102. [Google Scholar] [CrossRef
[27] Nambisan, S. and Baron, R.A. (2009) Virtual Customer Envi-ronments: Testing a Model of Voluntary Participation in Value Co-Creation Activities. Journal of Product Innovation Management, 26, 388-406. [Google Scholar] [CrossRef
[28] Verleye, K. (2015) The Co-Creation Experience from the Customer Perspective: Its Measurement and Determinants. Journal of Service Management, 26, 321-342. [Google Scholar] [CrossRef
[29] Escalas, J.E. (2004) Narrative Processing: Building Consumer Connections to Brands. Journal of Consumer Psychology, 14, 168-180.
[30] Briodie, R.J., Ilic, A., Juric, B. and Hol-lebeek, L. (2013) Consumer Engagement in a Virtual Brand Community: An Exploratory Analysis. Journal of Business Research, 66, 105-114. [Google Scholar] [CrossRef
[31] Muniz Jr., A.M. and O’Guinn, T.C. (2001) Brand Community. Journal of Consumer Research, 27, 412-432. [Google Scholar] [CrossRef
[32] Zhou, Z., Zhang, Q., Su, C. and Zhou, N. (2012) How Do Brand Communi-ties Generate Brand Relationships? Intermediate Mechanisms. Journal of Business Research, 65, 890-895. [Google Scholar] [CrossRef
[33] Bly, S., Gwozdz, W. and Reisch, L.A. (2015) Exit from the High Street: An Exploratory Study of Sustainable Fashion Consumption Pioneers. International Journal of Consumer Studies, 39, 125-135. [Google Scholar] [CrossRef
[34] Bloch, P. (1981) An Exploration into the Scaling of Consumer’s In-volvement with a Product Class. Advances in Consumer Research, 8, 61-65.
[35] Liu, Y., van Marrewijk, A., Houwing, E.-J. and Hertogh, M. (2019) The Co-Creation of Values-in-Use at the Front End of Infrastructure Development Programs. International Journal of Project Management, 37, 684-695. [Google Scholar] [CrossRef
[36] Greer, C.R., Lusch, R.F. and Vargo, S.L. (2016) A Service Perspective. Organizational Dynamics, 45, 28-38. [Google Scholar] [CrossRef
[37] Aarikka-Stenroos, L. and Jaakkola, E. (2012) Value Co-Creation in Knowledge Intensive Business Services: A Dyadic Perspective on the Joint Problem Solving Process. Industrial Marketing Management, 41, 15-26. [Google Scholar] [CrossRef
[38] 薛哲, 宁昌会. 品牌共创对品牌认同的影响: 非参与顾客视角[J]. 华东经济管理, 2017, 31(9): 152-160.
[39] Li, Q. (2017) The Influence of App Users’ Perceived Brand Co-Creation Benefits When Conducting Feedback on Its Feedback Intention. International Business and Management, 14, 9-18.
[40] Bendapudi, N. and Leone, R.P. (2003) Psychological Implications of Customer Participation in Co-Production. Journal of Marketing, 67, 14-28. [Google Scholar] [CrossRef
[41] Widjojo, H., Fontana, A., Gayatri, G. and Soehadi, A.W. (2019) Value Co-Creation for Innovation: Evidence from Indonesian Or-ganic Community. Asia Pacific Journal of Marketing and Logistics, 32, 428-444. [Google Scholar] [CrossRef
[42] Bstieler, L., Gruen, T., Akdeniz, B., Brick, D., Du, S., Lin, G., Khanlari, M., McIllroy, J., O’Hern, M. and Yalcinkaya, G. (2018) Emerging Research Themes in Innovation and New Product Development: Insights from the 2017 PDMA-UNH Doctoral Consortium. Journal of Product Innovation Management, 35, 300-307. [Google Scholar] [CrossRef