公共部门员工公共服务动机与工作满意度的相关性研究

Correlation between Public Service Motivation and Job Satisfaction of Public Sector Employees

摘要: 在中国，公共部门队伍一直是一支庞大的队伍，如何管理这支队伍与如何管好这支队伍是很长一段时间内中国政府治理的重点、要点和难点，而解决这一问题的关键是了解公共部门员工的重要属性——公共服务动机与决定其是否有动力参与公共事务的工作满意度。该文在搜集和整合国内外相关研究后，以重庆市公共部门员工为研究对象，采用经本土化改编后的佩里公共服务动机量表与斯佩克特工作满意度量表为研究量表，主要通过线上发放问卷的形式收集数据，运用相关理论研究方法与SPSS软件进行公共部门员工的公共服务动机与工作满意度的关系性研究。研究发现，公共部门员工在工作期间的工作满意度很大程度上取决于其近乎“先天”的公共服务动机水平，且个人属性在两变量间具有显著的差异性。基于研究结果，针对如何提高公共部门员工公共服务精神与工作积极性和如何提高公共组织的公共性，该文提出两点建议：公共部门员工选拔工作需严格有效、优化绩效考核以提高公共服务效率。

Abstract: In China, the public sector team has always been a huge team. How to manage this team and how to manage this team have been the focus, main points, and difficulties of Chinese government go-vernance for a long time. The key is to understand the important attributes of public sector em-ployees—the motivation for public services and the job satisfaction that determines whether they are motivated to participate in public affairs. After collecting and integrating relevant research at home and abroad, this article takes Chongqing public sector employees as the research object, adopts the locally adapted Perry public service motivation scale and Spector job satisfaction scale as the research scale, mainly collects data through the form of online questionnaires, and uses related theoretical research methods and SPSS software to conduct public sector employees. The study found that the job satisfaction of public sector employees during work depends to a large extent on their nearly “innate” level of public service motivation, and that personal attributes have significant differences between the two variables. Based on the research results, this paper puts forward two suggestions on how to improve the public service spirit and work enthusiasm of public sector employees and how to improve the publicity of public organizations: the selection of public sector employees must be rigorous and effective and performance evaluation must be optimized to improve public service efficiency.