共享住宿与传统住宿之比较探析：基于款待社会学的研究视角
A Comparative Analysis of Peer-To-Peer Accommodation and Traditional Accommodation: A Social Lens of Hospitality
摘要: 共享住宿作为一种新型非标准住宿业态，对传统住宿业带来了颠覆性创新的影响。文章通过文献研究的方法，重点关注住宿服务交换过程中的主客互动问题，深入分析了基于款待社会学意义的住宿服务中主客互动过程的共享住宿与传统住宿服务的差异。研究发现两种住宿服务类型的差异主要体现在社交联系、服务接触与赋能，以及产品标准化与独特性需求三个方面；此外，良好的主客互动质量对游客获得住宿体验的“人际真实性”具有积极的影响。该研究对共享环境下传统住宿服务中主客关系的重构与创新具有重要的理论和实践指导意义。
Abstract: P2P accommodation is a prevalent informal lodging type that has an innovative disruptive impact on the traditional accommodation industry. Adopting a literature review research method, this study attempts to investigate the differences between the two lodging types pertinent to host-guest interaction in hospitality exchanging from a social lens. Results indicate that these two lodging types are distinctive in terms of social contacts, self-efficacy in service encounters, and product standardization and the need for uniqueness. Additionally, it is revealed that positive host-guest interaction can facilitate inter-personal authenticity in tourists’ experience. This study has signifi-cant theoretical and practical implications for reconstructing and innovating host-guest relation-ship in provision of traditional accommodation service within the sharing context.
文章引用：江南. 共享住宿与传统住宿之比较探析：基于款待社会学的研究视角[J]. 社会科学前沿, 2021, 10(7): 1922-1927. https://doi.org/10.12677/ASS.2021.107265

参考文献

[1] 刘蕾, 鄢章华. 共享经济——从“去中介化”到“再中介化”的被动创新[J]. 科技进步与对策, 2017, 34(7): 14-20.
[2] 罗云丽. 旅游共享经济的基本特征、运行机制与发展对策[J]. 商业经济研究, 2016(14): 174-176.
[3] 国家信息中心分享经济研究中心共享住宿服务规范[R]. 北京: 国家信息中心, 2018.
[4] 胡姗, 杨兴柱, 王群. 国内外共享住宿研究述评[J]. 旅游科学, 2020, 34(2): 41-57.
[5] Tussyadiah, I.P. and Pesonen, J. (2015) Impacts of Peer-to-Peer Accommodation Use on Travel Patterns. Journal of Travel Research, 55, 1022-1040. [Google Scholar] [CrossRef] 
[6] Lin, P.M.C., Fan, D.X.F., Zhang, H.Q.Q. and Lau, C. (2019) Spend Less and Experience More: Understanding Tourists’ Social Contact in the Airbnb Context. International Journal of Hospitality Management, 83, 65-73. [Google Scholar] [CrossRef] 
[7] Chung, J.Y. (2017) Online Friendship in a Hospitality Exchange Network: A Sharing Economy Perspective. International Journal of Contemporary Hospitality Management, 29, 3177-3190. [Google Scholar] [CrossRef] 
[8] Jung, J., Yoon, S., Kim, S., Park, S., Lee, K. and Lee, U. (2016) Social or Financial Goals? Comparative Analysis of User Behaviors in Couch Surfing and Airbnb. In: Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems, San Jose, 7-12 May 2016, 2857-2863. [Google Scholar] [CrossRef] 
[9] Jones, P. (1996) Managing Hospitality Innovation. Cornell Hotel and Restaurant Administration Quarterly, 37, 86-95. [Google Scholar] [CrossRef] 
[10] Slattery, P. (2002) Finding the Hospitality Industry. Journal of Hospitality, Leisure, Sport and Tourism Education, 1, 19-28. [Google Scholar] [CrossRef] 
[11] Causevic, S. and Lynch, P. (2009) Hospitality as a Human Phenomenon: Host-Guest Relationships in a Post-Conflict Setting. Tour-ism and Hospitality Planning & Development, 6, 121-132. [Google Scholar] [CrossRef] 
[12] O’Connor, D. (2005) Towards a New Interpretation of Hospital-ity. International Journal of Contemporary Hospitality Management, 17, 267-271. [Google Scholar] [CrossRef] 
[13] Brotheron, B. (1999) Towards a Definitive View of the Nature of Hospitality and Hospitality Management. International Journal of Contemporary Hospitality Management, 11, 165-173. [Google Scholar] [CrossRef] 
[14] 李力, 苏俊仪. 共享住宿: 主客关系的变化与影响[J]. 旅游论坛, 2019, 12(3): 15-21.
[15] Wu, C.H.J. (2007) The Impact of Customer-to-Customer Interaction and Cus-tomer Homogeneity on Customer Satisfaction in Tourism Service—The Service Encounter Prospective. Tourism Man-agement, 28, 1518-1528. [Google Scholar] [CrossRef] 
[16] Cohen, E. (1988) Authenticity and Commoditization in Tourism. Annals of Tourism Research, 15, 371-386. [Google Scholar] [CrossRef] 
[17] Moon, H., Miao, L., Hanks, L. and Line, N.D. (2019) Peer-to-Peer Interactions: Perspectives of Airbnb Guests and Hosts. International Journal of Hospitality Management, 77, 405-414. [Google Scholar] [CrossRef] 
[18] 刘征驰, 邹智力, 马滔. 技术赋能、用户规模与共享经济社会福利[J]. 中国管理科学, 2020, 28(1): 222-230.
[19] 张昊, 林勇. 共享经济结构演化的微观机理: “赋权”还是“赋能”?[J]. 经济问题探索, 2019(2): 163-172.
[20] Lin, M., Wu, X.Y. and Ling, Q. (2017) Assessing the Effectiveness of Empowerment on Service Quality: A Multi-Level Study of Chinese Tourism Firms. Tourism Manage-ment, 61, 411-425. [Google Scholar] [CrossRef] 
[21] Ericson, K.M.M. and Starc, A. (2016) How Product Standard-ization Affect Choice: Evidence from the Massachusetts Health Insurance Exchange. Journal of Health Economics, 50, 71-85. [Google Scholar] [CrossRef] [PubMed]
[22] Sengupta, A.S. and Sreejesh, S. (2017) Impact of Other Customers in High and Low Involvement Services: Moderating role of Customer’s Need for Uniqueness. Journal of In-dian Business, 9, 41-58. [Google Scholar] [CrossRef] 
[23] Lui, S.S. and Hon, A.H.Y. (2014) Does Standardized Service Fit All? Novel Service Encounter in Frontline Employee-Customer Interface. International Journal of Contemporary Hos-pitality Management, 26, 1314-1363. [Google Scholar] [CrossRef] 
[24] Wang, N. (1999) Rethinking Authenticity in Tourism Experi-ence. Annals of Tourism Research, 26, 349-370. [Google Scholar] [CrossRef] 
[25] Newman, A., Tse, H.H.M., Schwarz, G. and Nielsen, I. (2018) The Effects of Employees’ Creative Self-Efficacy on Innovative Behavior: The Role of Entrepreneurial Leadership. Journal of Business Research, 89, 1-9. [Google Scholar] [CrossRef] 

为你推荐