窗口治理何以有效？——基于“办不成事”窗口的思考

How Effective Is Window Management?—Thinking Based on the Window of “Nothing Can Be Done”

摘要: “办不成事”反映窗口聚焦解决群众们在窗口前办事难、办事慢的问题，多地“办不成事”反映窗口的设立为窗口治理水平的提升提供了许多有效的、值得借鉴的新方法。本文将在街头官僚理论的背景下，通过研究“办不成事”反映窗口的实践探索从而探究我国基层治理新路径。

Abstract: The “unsuccessful” reflection window focuses on solving the problems that the masses are difficult and slow to do things in front of the window. The establishment of “unsuccessful” reflection windows in many places provides many effective and worthy new methods for improving the level of window governance. In the context of the street bureaucracy theory, this article will explore the new path of grassroots governance in my country by studying the practical exploration of the “can’t do it” reflection window.