基于AHP的医疗机构服务系统评估研究

Research on Evaluation of Medical Institution Service System Based on AHP

摘要: 对医疗机构服务系统进行评估有助于促进医疗机构的发展，提升医疗机构的综合竞争力。论文通过诊疗效果、服务态度、就诊环境三个维度构建医疗机构服务指标体系，运用AHP层次分析法对三个维度9个指标对医疗服务系统进行评估，建立评估系统，得出诊疗效果应该是医疗机构服务系统中最应该重视和发展的方向。最后，通过对医疗机构中的各个方面的诊疗效果、医患关系和医疗资源三个方面提供建议对策以提高我国医疗服务系统供给水平，满足国民健康服务需求。

Abstract: The evaluation of medical institution service system is helpful to promote the development of med-ical institution and enhance the comprehensive competitiveness of medical institution. Based on diagnosis and treatment effect, service attitude, medical circumstances three dimensions to build index system of service of medical institutions, AHP was used to evaluate the medical service sys-tem with 9 indicators in three dimensions, establishing evaluation system, it is concluded that clin-ical effect should be service system in most medical institutions should pay more attention to and the development direction. Finally, through the medical institutions in all aspects of diagnosis and treatment effect, doctor-patient relationship and medical resources to provide suggestions and countermeasures to improve China’s medical service system supply level, to meet the needs of na-tional health service.