福建省公立中小学智慧课堂项目采购之综合评分指标建置——一种基于DEMATEL-ANP的混合方法

A Study on Developing Evaluation Indicators in the Best Value Approach for Procurement of Smart Classrooms in the Public Primary and Secondary Schools in Fujian—A Hybrid Approach Based on DEMATEL-ANP

摘要: 本研究先以模糊德尔菲技术从福建省财政厅政府采购监督管理办公室于2017年7月至2021年12月期间公布的福建省政府采购货物和服务项目公开招标文件中筛选出三个一级指标与十个二级指标，再以DEMATEL-ANP方法计算指标权重系数，以供公立中小学智慧课堂项目采购之评标作业参考。研究发现，传统的综合评分法存在轻视“商务项”以及轻信厂家提供的“技术参数”之现象；评委组认为三个一级指标的权重值应相近；评委组最为重视的二级评审指标系“技术参数响应情况”与“总体技术方案”，而对“厂商的过往项目经验”与“对接福建省教育资源公共服务平台”等指标过于轻视。对此，提出三点建议：1) 加强教育信息化产品检验与鉴定业务的政府监管力量，全面构建智慧课堂检验鉴定监管与廉政监督体系；2) 废弃由各级教育行政部门自行制定智慧课堂建设标准之传统做法，邀请教育信息化头部企业之经验产品经理、工程师以及曾使用智能课堂之一线教师连同学院派专家共同参与国家统一规范的智慧课堂建设标准；3) 邀请智慧课堂厂商中具丰富经验之产品经理指导采购单位的需求萃取，以提升采购需求之理性。

Abstract: In this study, three first-level indicators and ten second-level indicators were screened by using Fuzzy Delphi technology from the public bidding documents of Fujian Provincial government procurement of goods and services, released by the Government Procurement Supervision and Administration Office of Fujian Provincial Finance Department from July, 2017, to December, 2021. Then DEMATEL-ANP was used to calculate the weight of the criteria and their causal relationship, so as to provide reference contributions for bid evaluation of smart-classroom-project procurement in public primary and secondary schools. This study found that the traditional Best Value Approach ignores the “business item” and over-trusts the “technical parameters” provided by manufacturers. The bid specialists believe that the weight values of the three first-level indicators should be similar, and the criteria of the matching degree of technical parameters and the overall technical scheme are attached of the most important while the criteria of the manufacturer’s experience with past projects and docking with Fujian Province education resources public service platform are highly ignored. Therefore, the following three improvement measures might be considered and implemented, which are: 1) To strengthen the government supervision of the inspection and appraisal business of educational informatization products to comprehensively construct a clean supervision system of smart classroom inspection; 2) To abandon the traditional practice that the education administrative departments at all levels make the standards of smart classroom construction by the different level government and meanwhile invite the experienced product managers, engineers and front-line teachers who have designed or used smart classrooms to participate in the national unified standard of smart classroom construction along with academic experts; 3) To invite experienced product managers from smart classroom manufacturers to guide the extraction of needs of smart classrooms, so as to help make rational purchases for smart classrooms construction.