基于ACSI模型的浙江省智慧消防系统实施现状及满意度调研

Research on the Implementation Status and Satisfaction of Intelligent Fire Protection System in Zhejiang Province Based on the Model of ACSI

摘要: 随着城市化的不断推进，消防问题逐渐凸显，智慧消防系统作为一种新的消防手段，在抢修救援过程中不断得到重视。本文就智慧消防系统的实施现状及满意度评价，于2020年7月份在浙江省杭州市和绍兴市展开专题调查。数据分析包括建立ASCI模型，进行Friedman秩和检验等。调查表明市民对智慧消防系统的了解程度较高，了解途径主要是网络媒体和社区宣传；超过六成的市民在家中已经安装或有意愿安装智慧消防系统；预警效率的高低是影响智慧消防系统发展的最大因素；市民对智慧消防系统实施满意度评价最高的是报警效率的即时性、处理突发事故的及时性、系统监控范围的全面性。基于调研结果，建议消防部门综合运用大数据背景下的强大技术，增加智慧消防管理平台，不断完善智慧消防系统APP功能，简化操作流程，以加强智慧消防系统的实用性，拓宽使用范围。政府部门应以点带面，坚持做好试点工作，根据实际情况，有针对性地推广“智慧消防”的建设工作。

Abstract: With the continuous advancement of urbanization, the problem of fire protection has become increasingly prominent. As a new means of fire protection, intelligent fire protection system has been paid more and more attention in the process of emergency repair and rescue. In this paper, in July 2020 a special investigation has been carried out in Hangzhou and Shaoxing of Zhejiang Province to evaluate the implementation status and satisfaction of intelligent fire protection system. Data analysis includes the establishment of ASCI model, Friedman rank sum test, etc. The survey shows that citizens have a high understanding degree of intelligent fire protection system, which is mainly through network media and community publicity. More than 60% of people have installed or would like to install smart fire protection systems in their homes; The efficiency of early warning is the most important factor affecting the development of intelligent fire protection system. The citizens’ highest satisfaction evaluation on the implementation of intelligent fire protection system is the immediacy of alarm efficiency, the timeliness of handling emergencies and the comprehensiveness of the monitoring scope of the system. Based on the research results, it is recommended that the fire department comprehensively use the powerful technology under the background of big data, increase the intelligent fire management platform, constantly improve the app function of the intelligent fire protection system and simplify the operation process, so as to strengthen the practicability of the intelligent fire protection system and broaden the scope of use. Government departments should adhere to the pilot work from point to area, and promote the construction of “intelligent fire protection” according to the actual situation.