感知信任与工作绩效：自我效能感和工作控制感的作用

Perceived Trust and Job Performance: The Role of Self-Efficacy and Job Control

摘要: 在社会发展急剧加快的今天，市场竞争压力不断增大，员工作为企业的人力资源，其工作绩效的提高对于提高企业的竞争力具有重要作用，影响员工工作绩效的因素众多，感知被上级信任作为重要的研究对象，其与员工工作绩效之间的讨论具有重要意义。本文通过文献研究法、中介效应分析法，将自我效能感和工作控制感作为中介变量研究感知被上级信任和员工工作绩效之间的关系。本文得出结论，1) 感知被上级信任对员工绩效增加有正向影响；2) 自我效能感在感知被上级信任对员工工作绩效的影响中起中介作用；3) 工作控制感调节感知被上级信任与自我效能感之间的关系，员工对工作控制感越高，感知被上级信任对自我效能感的作用越强。员工绩效水平管理是企业管理中的重要部分，应进行积极管理，使得员工愿意完成自己的工作，发展自己的绩效水平。员工个人的发展与组织的发展息息相关，要用员工的个人发展带动企业整体的发展进步。

Abstract: In today’s social development rapidly and increasing market competition, the improvement of employees’ job performance, as enterprise human resources, plays an important role in enhancing the competitiveness of the enterprises. Many factors affect employee job performance. Perceived trust by superiors is regarded as an important research object, and the discussion between it and employees’ job performance is of great significance. Through literature research and mediating effect analysis, this paper takes self-efficacy and job control as mediating variables to study the relationship between perceived trust by superiors and employee job performance. This paper draws the following conclusions: 1) Perceived trust by superiors has a positive effect on employee performance; 2) Self-efficacy plays a mediating role in the influence of perceived trust by superiors on employees’ job performance; 3) Sense of work control moderates the relationship between perceived trust by superiors and self-efficacy. The higher the sense of work control, the stronger the effect of perceived trust by superiors on self-efficacy. Employee performance level management is an important part of enterprise management, which should be actively managed to make employees willing to complete their own work and develop their own performance level. The individual development of employees is closely related to the development of the organization, and the individual development of employees should be used to promote the overall development and progress of the enterprise.