如何缓解患者以及家属的不良情绪来弱化医患冲突

How to Alleviate the Negative Emotions of Patients and Families to Weaken the Doctor-Patient Conflict

摘要: 虽然中国的医患关系在最近几年有所缓和，但医患冲突仍然是中国社会中被关注、重要且急需被解决的一个大问题。本文将从缩小研究问题的角度，把目光放在“如何缓解患者以及家属的不良情绪来弱化医患冲突”这一具体问题上。本文使用了问卷调查法和访谈调查法，将北京去医院就诊的患者和北京几所医院的医护人员作为研究对象来实现调查目的。经调查发现，如果能优化患者就诊中的体验，提升医护人员与患者之间的沟通效率，可以有效地预防和避免医患冲突。

Abstract: Although the doctor-patient relationship in China has eased in recent years, the doctor-patient conflict remains a major issue in Chinese society that is concerned, important, and urgently needs to be resolved. From the perspective of narrowing the research problem, this article will focus on the specific issue of “how to alleviate the bad emotions of patients and their families to weaken the doctor-patient conflict”. This paper uses the questionnaire survey method and the interview survey method to use patients who go to the hospital in Beijing and medical staff from several hospitals in Beijing as research objects to achieve the purpose of the survey. The survey found that if the experience of patients in the consultation can be optimized and the communication efficiency between medical staff and patients can be improved, it can effectively prevent and avoid doctor-pa- tient conflicts.