“一网通办”政府服务跨部门协同影响因素分析——基于解释结构模型法

Analysis of the Factors Influencing Cross-Departmental Coordination of Government Services of “One Netcom Office”—Based on the Interpretative Structural Modeling Method

摘要: “一网通办”作为实现数字化政府改革的重要举措，在具体实施中政务服务跨部门协同承接着关键一环。因此，在“一网通办”改革过程中，要综合考虑政府服务跨部门协同的影响因素才能高效促进“一网通办”向“一网好办”发展，本文通过解释结构模型法对“一网通办”背景下政府服务跨部门协同的影响因素进行研究，具体划分出影响因素层级并进行分析，以期为“一网通办”的改革提供参考意见。

Abstract: As an important initiative to realize the reform of digital government, “One Network Office” is a key link in the implementation of government services. Therefore, in the course of the One Network Office reform. It is important to take into account the influence factors of cross-departmental synergy of government services to promote the development of “One Network Office” to “One Network Good”. In this paper, the influence factors of inter-departmental coordination of government services under the background of “One Network Office” are studied by interpreting the structure model method. A specific hierarchy of influencing factors is identified and analysed with a view to providing a reference for the reform of “One Network Office”.