智能手机适老化改造有效性的研究

The Study of the Effectiveness of Smartphone Modification Targeting at the Elderly

摘要: 目的：探究智能手机APP适老化改造的成效。方法：对青年人发放线上问卷，调查其对身边老年人使用智能手机的了解情况；对老年人发放纸质问卷并随机路访，调查其使用手机的偏好、困难及对适老化改造的期许等。整合分析收集到的数据，横纵对比得出结论。结果：智能手机适老化改造政策鲜为人知；现有改造成果有待改善；老年人常使用的APP类型有社交通讯类、新闻资讯类、娱乐类、支付类、购物类等；绝大多数老年人操作智能手机不够熟练，而具有主动学习意愿；老年人对改造的要求偏向操作简单、界面简洁、自定义化、配套教程、人工客服、智能语音、过滤广告等。结论：根据上述老年人的意见选取其常用APP进行改造；除了企业改进设计，还需政府对老年人的系统性、科学性的培训和引导，社会各界为其提供人文关怀和帮助，在各方作用下，助力银发族融入智能时代。

Abstract: Purpose: The research aims to investigate the effectiveness of smartphone modification targeting at the elderly. Methods: Firstly, researchers distributed online questionnaires to younger adults to examine their understanding of the situations of elderly smartphone users. Secondly, researchers spread questionnaires to the elderly and interviewed them randomly on the road to directly study their preference in terms of using smartphones and the difficulties they encounter when using phones and their anticipation of modification. Finally, researchers integrated and analyzed the data collected and drew a conclusion from the horizontal and vertical aspects. Results: The publicity about modification of smartphone applications for elderly policy is inadequate. The existing modification is far from satisfaction. The APPs commonly used by the elderly fall under the categories of social communication, news and information, entertainment, payment and shopping. Most elderly are not proficient in operating smartphones but have the initiative to learn. They prefer simple operation, simple interface, customization, supporting tutorials, human customer service, intelligent voice, advertising filtering, etc. Conclusion: APPs commonly used by the elderly are to be selected for the modification according to the elderly’s suggestions. In addition to improving the design by enterprises, it is also necessary for the government to provide systematic and scientific training and guidance for the elderly to integrate into the digital age, along with all sectors of society to provide humanistic care and assistance for them.