基于AHP-模糊综合评价法的上海市托育服务质量研究

A Study on the Quality of Childcare Services in Shanghai Based on AHP-Fuzzy Comprehensive Evaluation Method

摘要: 随着三孩政策的落地，托育服务问题成为了影响家庭多孩生育意愿的关键。上海作为托育服务领域的先行者，研究上海托育服务质量更具有实际与借鉴意义。本文以上海市托育服务机构为研究对象，利用专家访谈和问卷调查相结合的方式，对托育服务质量的影响因素进行分层，确定托育机构设备设施、师资力量、机构管理与服务和家托互动为一级指标，并进一步细分出18个影响因素作为二级指标。在此基础上利用层次分析法，将各层指标进行量化并建立评价模型及判断矩阵，从而确立各级指标权重。最后建立模糊综合评价模型，得出上海市托育服务质量综合得分为3.802，评价结果较高。

Abstract: With the implementation of the three-child policy, the issue of childcare services has become the key to influence families’ willingness to have more children. As a pioneer in the field of childcare services, it is more practical and informative to study the quality of childcare services in Shanghai. This paper takes Shanghai childcare service institutions as the research object and uses a combination of expert interviews and questionnaires to stratify the influencing factors of childcare service quality, and determines the equipment and facilities of childcare institutions, teacher strength, institutional management and service, and family care interaction as the primary indicators, and further subdivides 18 influencing factors as the secondary indicators. On this basis, the hierarchical analysis method was used to quantify the indicators at each level and establish the evaluation model and judgment matrix, so as to establish the weights of indicators at each level. Finally, a fuzzy comprehensive evaluation model was established, and a comprehensive score of 3.802 was obtained for the quality of childcare services in Shanghai, which is a high evaluation result.