“从不下班”与“在朋友圈上班”——对辅导员群体微信使用的质性研究
“Never Off-Duty” & “Working on WeChat Moments”—A Qualitative Research on the Use of WeChat among College Counselors
DOI: 10.12677/ASS.2023.126385, PDF,   
作者: 杨吴悦：上海交通大学媒体与传播学院，上海
关键词: 微信；ICT技术；辅导员；工作–生活冲突；WeChat； ICT； College Counselors； Work-Life Conflict
摘要: 文章从质性研究的角度，分析了辅导员群体在工作情境下的微信使用及其影响。基于对15名辅导员的深度访谈及日常参与式观察，研究发现微信办公对辅导员具有不同层次的意义：以微信为代表的移动传播技术带来了工作意涵的变化，“时刻在线”的职业要求加剧辅导员的工作–生活冲突体验；辅导员对朋友圈的使用呈现“工作强化”和“生活弱化”的特征，以实现工作展演、人脉拓展及自我说服。同时，辅导员对微信的能动性使用值得关注。该研究是对移动传播技术与工作的研究在中国特色语境下的探索与补充。
Abstract: This article examines how college counselors use WeChat in their work and its impact from a qualitative research perspective. Drawing on in-depth interviews with 15 college counselors and daily participant observation, the findings suggest that WeChat-based work takes various meanings for counselors: Information and communication technology, represented by WeChat, has altered the definition of work, while the expectation of being “always online” intensifies counselors’ work-life conflicts. The WeChat Moments of college counselors predominantly feature more work-related content and less personal-life content, which ultimately benefits their work performance, networking and self-persuasion. Meanwhile, the proactive use of WeChat by counselors is worth attention. This study is a supplement to the research on ICT and work in a Chinese context.
文章引用：杨吴悦. “从不下班”与“在朋友圈上班”——对辅导员群体微信使用的质性研究[J]. 社会科学前沿, 2023, 12(6): 2816-2823. https://doi.org/10.12677/ASS.2023.126385

参考文献

[1] 黄莹, 梁皓云. “一扇永远打开的门”与“没有下班的工作”: 职业群体对于微信使用的实证分析[J]. 新闻界, 2018(9): 63-71.
[2] 企鹅智酷网. 2017微信用户和生态研究报告[EB/OL]. https://mp.weixin.qq.com/s/EMe48s-WF2S_ndXZHUzOIw, 2022-11-09.
[3] 张铮, 陈雪薇, 邓妍方. 从浸入到侵入, 从待命到疲倦: 媒体从业者非工作时间社交媒体使用与工作倦怠的关系研究[J]. 国际新闻界, 2021, 43(3): 160-176.
[4] 黄莹, 杨莉明. 职业群体对于微信的社会性使用的影响因素分析——基于扎根理论的探索性研究[J]. 新闻界, 2018(11): 64-72.
[5] 何小钢, 梁权熙, 王善骝. 信息技术, 劳动力结构与企业生产率——破解“信息技术生产率悖论”之谜[J]. 管理世界, 2019, 35(9): 65-80.
[6] Leonardi, P.M., Huysman, M. and Steinfield, C. (2013) Enterprise Social Media: Definition, History, and Prospects for the Study of Social Technologies in Organizations. Journal of Computer-Mediated Communication, 19, 1-19. [Google Scholar] [CrossRef] 
[7] Ninaus, K., Diehl, S., Terlutter, R., Chan, K. and Huang, A. (2015) Benefits and Stressors—Perceived Effects of ICT Use on Employee Health and Work Stress: An Exploratory Study from Austria and Hong Kong. International Journal of Qualitative Studies on Health and Well-Being, 10, Article ID: 28838. [Google Scholar] [CrossRef] [PubMed]
[8] Skatova, A., Bedwell, B., Shipp, V., Huang, Y., Young, A., Rodden, T. and Bertenshaw, E. (2016) The Role of ICT in Office Work Breaks. Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, San Jose, 7-12 May 2016, 3049-3060. [Google Scholar] [CrossRef] 
[9] Schieman, S. and Young, M.C. (2013) Are Communications about Work Outside Regular Working Hours Associated with Work-to-Family Conflict, Psychological Distress and Sleep Problems? Work & Stress, 27, 244-261. [Google Scholar] [CrossRef] 
[10] Liu, S., Zhang, Y., Chen, L., Guo, L. and Yu, D. (2015) Enterprise WeChat Groups: Their Effect on Work-Life Conflict and Life-Work Enhancement. Frontiers of Business Research in China, 9, 516-535.
[11] Barber, L.K. and Santuzzi, A.M. (2015) Please Respond ASAP: Workplace Telepressure and Employee Recovery. Journal of Occupational Health Psychology, 20, 172-189. [Google Scholar] [CrossRef] [PubMed]
[12] 高婧. 微信工作群对于员工关系绩效的影响研究[J]. 云南民族大学学报(哲学社会科学版), 2021, 38(2): 98-108.
[13] 刘蔚欣. ICT技术压力对员工情绪衰竭的影响: 角色冲突, 角色负荷的中介作用[D]: [硕士学位论文]. 南京: 南京大学, 2019.
[14] Wajcman, J. and Rose, E. (2011) Constant Connectivity: Rethinking Interruptions at Work. Organization Studies, 32, 941-961. [Google Scholar] [CrossRef] 
[15] Derks, D., ten Brummelhuis, L.L., Zecic, D. and Bakker, A.B. (2014) Switching on and off…: Does Smartphone Use Obstruct the Possibility to Engage in Recovery Activities? European Journal of Work and Organizational Psychology, 23, 80-90. [Google Scholar] [CrossRef] 
[16] Fleck, R., Cox, A.L. and Robison, R.A. (2015) Balancing Boundaries: Using Multiple Devices to Manage Work-Life Balance. Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems, Seoul, 18-23 April 2015, 3985-3988. [Google Scholar] [CrossRef] 
[17] Lang, K.R. and Jarvenpaa, S. (2005) Managing the Paradoxes of Mobile Technology. Information Systems Management, 22, 7-23. https://ssrn.com/abstract=1070161 [Google Scholar] [CrossRef] 
[18] 董晨宇, 丁依然. 当戈夫曼遇到互联网——社交媒体中的自我呈现与表演[J]. 新闻与写作, 2018(1): 56-62.
[19] 谭春辉, 王一君. 微信朋友圈信息分享行为影响因素分析[J]. 现代情报, 2020, 40(2): 84-95, 102.
[20] 李耘耕, 朱焕雅. 朋友圈缘何而发: 社会心理视阈下大学生微信自我呈现策略及影响因素研究[J]. 新闻记者, 2019(5): 25-35.
[21] Hogan, B. (2010) The Presentation of Self in the Age of Social Media: Distinguishing Performances and Exhibitions Online. Bulletin of Science, Technology & Society, 30, 377-386. [Google Scholar] [CrossRef] 
[22] 董晨宇, 段采薏. 反向自我呈现: 分手者在社交媒体中的自我消除行为研究[J]. 新闻记者, 2020(5): 14-24.
[23] 王小璐, 缪颖. 从自我呈现到自我认同: 网络化个人主义时代的社会化路径[J]. 中国青年研究, 2018(1): 91-98.
[24] Duffy, B.E. and Chan, N.K. (2019) “You Never Really Know Who’s Looking”: Imagined Surveillance across Social Media Platforms. New Media & Society, 21, 119-138. [Google Scholar] [CrossRef] 
[25] 李华伟. 青年群体在微信朋友圈的自我呈现[J]. 青年记者, 2017(23): 49-50.
[26] 辛文娟, 赖涵, 陈晓丽. 大学生社交网络中印象管理的动机和策略——以微信朋友圈为例[J]. 情报杂志, 2016, 35(3): 190-194.
[27] 中华人民共和国教育部. 普通高等学校辅导员队伍建设规定[EB/OL]. http://www.moe.gov.cn/srcsite/A02/s5911/moe_621/201709/t20170929_315781.html, 2022-10-10.
[28] 马玉, 谢菊兰, 马红宇, 等. 高校辅导员的边界分割偏好与工作-非工作冲突: 边界分割管理策略的调节作用[J]. 心理科学, 2017, 40(1): 153-159.
[29] 胡仙, 吴江, 刘凯宇, 等. 点赞社交互动行为影响因素研究——基于微信朋友圈情境[J]. 情报科学, 2020, 38(1): 36-41.
[30] Festinger, L. (1957) A Theory of Cognitive Dissonance. Stanford University Press, California. [Google Scholar] [CrossRef] 

为你推荐