基于用户需求的智能自行充电桩设计

Intelligent Self-Charging Pile Design Based on User Demand

摘要: 针对新能源汽车充电桩总量需求增长、分布不均和无法满足用户充电需求的问题，运用Kano模型深入分析新能源汽车用户和潜在用户的充电需求，以引导充电桩创新设计。首先，通过分析充电桩的设计现状和用户行为，设计Kano模型问卷对用户需求进行研究。结合Better-Worse象限图，明确用户需求优先级，并将需求准确地转化为设计要素，以提高用户对充电桩使用的满意度。最后，基于用户需求提出智能自行充电桩设计方案，为我国新能源汽车充电设备的发展提供设计参考，有助于推动充电桩优化和升级。

Abstract: In view of the problems of the growth of the total demand for new energy vehicle charging piles, uneven distribution and failure to meet the charging needs of users, the Kano model is used for deeply analyze the charging needs of new energy vehicle users and potential users, so as to guide the innovative design of charging piles. Firstly, by analyzing the design status of charging pile and user behavior, Kano model questionnaire is designed to study user needs. The Better-Worse quadrants are combined to clarify the priority of user needs, and the needs are accurately transformed into design elements to improve user satisfaction with the use of charging piles. Finally, based on user needs, the intelligent self-charging pile design scheme is proposed to provide design reference for the development of China’s new energy vehicle charging equipment, and help promote the optimization and upgrading of charging piles.