积极老龄化视角下老年人数字包容服务的路径研究——以杭州市公共图书馆为例

Research on the Path of Digital Inclusive Services for the Elderly from the Perspective of Active Aging—A Case Study of Hangzhou Public Libraries

摘要: 在人口老龄化趋势加剧和数字化时代加速发展背景下，为缓解社会压力和弥合老年人数字鸿沟，提供更好的老年人数字包容服务，对公共图书馆开展的数字包容服务进行了可行性分析，研究了杭州市公共图书馆对老年人数字包容服务进行的有益探索及制约因素，从理念、政策、设施、服务、信息和途径等六个层面提出公共图书馆促进老年人数字包容服务的路径。

Abstract: Against the background of population aging and the accelerated development of the digital age, in order to alleviate social pressure and bridge the digital divide between the elderly and provide better digital inclusive services for the elderly, the feasibility analysis of digital inclusive services carried out by public libraries is carried out. This paper studies the beneficial exploration and restrictive factors of Hangzhou public library on digital inclusive services for the elderly, and puts forward the path for public library to promote digital inclusive services for the elderly from six aspects, including concept, policy, facility, service, information and approach.