基于流体方法的排队系统容量设置研究
Research on Capacity Setting of Queuing Sys-tem Based on the Fluid Method
DOI: 10.12677/SSEM.2024.131005, PDF,   
作者: 余滔滔*, 戴 韬：东华大学旭日工商管理学院，上海
关键词: 流体方法；排队系统；容量设置；服务质量；Fuid Method； Queuing Systems； Capacity Setting； Service Quality
摘要: 在日益多变的市场环境中，提升服务质量对于各大企业来说至关重要。迫于资源有限、需求不定，服务系统常常超负荷运转，导致顾客无效等待严重、服务质量不佳。因此，本文基于容量可变的拥挤型服务系统，考虑顾客多行为模式的存在，构建了基于流体方法的排队系统容量设置模型，以最优化服务质量。通过算法求解及数值分析，验证了该模型对于服务质量提升的价值，并为企业运营提供了指导方向。
Abstract: During the increasingly volatile market environment, improving service quality is crucial for major enterprises. Due to limited resources and uncertain demand, the service system is often overload-ed, resulting in serious customer waiting and poor service quality. In this paper, a capacity setting model based on the fluid method is constructed to improve the service quality for queuing systems with variable capacity, while considering the multi-behavioral patterns of customers. Through algorithm solving and numerical analysis, the value of the model for service quality improvement is verified, and a guiding direction is provided for enterprise operation.
文章引用：余滔滔, 戴韬. 基于流体方法的排队系统容量设置研究[J]. 服务科学和管理, 2024, 13(1): 29-36. https://doi.org/10.12677/SSEM.2024.131005

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