基于用户需求的地铁ETO产品设计特征确定方法

Method for Determining the Design Features of Subway ETO Products Based on User Requirements

摘要: 基于城市轨道交通迅猛发展，地铁产品市场急速扩张背景下，从过程分析的角度研究客户定制的因素在产品设计过程中的关联影响关系，构建质量功能配置矩阵，采用层次分析法对客户需求和产品特征关联分析，解决ETO产品订单需求响应与产品方案规划的协调问题。同时选取地铁ETO项目案例来进行验证，证明了该方法能够科学、有效的确定各影响因素与设计特征的关联评价，为产品方案评价及优化改进提供了支撑。

Abstract: Under the fact of the rapid development and expansion of subway, this paper proposes to study the influence of customer customization factors on product plan in the process of product design from the perspective of process analysis, build the quality function configuration matrix based on HOQ, use the analytic hierarchy process to analyze the correlation between customer demand and product characteristics, and solve the coordination problem of ETO product order demand response and product plan planning. At the same time, the case of subway ETO project is selected for verification, which proves that the method can scientifically and effectively determine the correla-tion evaluation between each influencing factor and design characteristics, and provides support for product plan evaluation and continuous optimization and improvement.