转化学习理论在《服务管理》教学中的应用及思考
The Application and Thinking of Transformative Learning Theory in “Service Management” Course Teaching
DOI: 10.12677/ASS.2024.132106, PDF,    科研立项经费支持
作者: 关新华：广东财经大学文化旅游与地理学院，广东 广州；刘 欣：暨南大学深圳旅游学院，广东 深圳；姚洋洋*：广东财经大学工商管理学院，广东 广州
关键词: 转化学习理论；服务管理；课程建设；Transformative Learning Theory； Service Management； Curriculum Construction
摘要: 随着社会对高素质旅游管理人才需求的激增，教育工作者需要改进课程内容和教学方法，帮助学生进行深层次学习，实现提升学生能力和促进其职业发展的目标。本文以转化学习理论为基础，以《服务管理》课程为对象，分析该课程的教学如何促进学生进行工具性、交际性、内省式和变革式学习，最后对课程的未来建设提出了几点切实可行的建议。
Abstract: With the surge of demand for high-quality tourism management talents, educators need to im-prove the course content and teaching methods to help students carry out in-depth learning, and achieve the goal of enhancing students’ abilities and promoting their career development. Based on the transformative learning theory, this paper takes the course of Service Management as the object, analyzes how the teaching of this course promotes students to carry out instrumental, communicative, introspective and transformative learning, and finally provides several practical suggestions for the future construction of the course.
文章引用：关新华, 刘欣, 姚洋洋. 转化学习理论在《服务管理》教学中的应用及思考[J]. 社会科学前沿, 2024, 13(2): 790-796. https://doi.org/10.12677/ASS.2024.132106

参考文献

[1] 肖刚, 胡海胜, 邹勇文. 财经院校旅游管理专硕人才培养模式创新与实践研究[J]. 科技创业月刊, 2023, 36(2): 152-155.
[2] 刘玲, 方金鸣, 王岚, 等. 转化式学习模式在全科医生培训中的应用及思考[J]. 中国社会医学杂志, 2022, 39(4): 396-399.
[3] 杨东昆, 李建成, 韩瑞, 等. 新冠疫情下基于胜任力的转化式学习在《口腔颌面外科学》线上教学中的探索和实践[J]. 承德医学院学报, 2021, 38(5): 440-442.
[4] Chen, Y. and Wu, S. (2022) A Case Study of Sustainable Hospitality Education Relating to Food Waste from the Perspective of Transformative Learning Theory. Journal of Hospitality, Leisure, Sport & Tourism Education, 30, Article ID: 100372. [Google Scholar] [CrossRef] 
[5] Taylor, E.W. (2017) Transformative Learning Theory. In: Laros, A., Fuhr, T. and Taylor, E.W., Eds., Transformative Learning Meets Bildung, International Issues in Adult Education, Sense Publishers, Rotterdam, 17-29. [Google Scholar] [CrossRef] 
[6] Mezirow, J. (2018) Transformative Learning Theory. In: Illeris, K., Ed., Contemporary Theories of Learning, Routledge, London, 114-128. [Google Scholar] [CrossRef] 
[7] Budhiraja, S. (2021) Can Continuous Learning Amplify Employees’ Change-Efficacy and Contextual Performance? Evidence from Post-Merger Indian Organization. International Journal of Manpower, 42, 1144-1158. [Google Scholar] [CrossRef] 
[8] Mezirow, J. (2000) Learning as Transformation: Critical Perspectives on a Theory in Progress. Jossey-Bass, San Francisco.
[9] Stone, G.A., Duerden, M.D., Duffy, L.N., et al. (2017) Measurement of Transformative Learning in Study Abroad: An Application of the Learning Activities Survey. Journal of Hospitality, Leisure, Sport & Tourism Education, 21, 23-32. [Google Scholar] [CrossRef] 
[10] Xu, J.B., Lo, A. and Wu, J. (2021) Pleasure or Pain or Both? Exploring Working Holiday Experiences through the Lens of Transformative Learning Theory. Journal of Hospitality and Tourism Management, 48, 66-75. [Google Scholar] [CrossRef] 
[11] 石晋阳, 陈刚. 老年人数字化生存困境及其转化学习模式建构[J]. 扬州大学学报(人文社会科学版), 2023, 27(5): 108-118.
[12] 王姣姣, 武胜男, 王明莉. 教师培训中的转化学习及其行动策略——基于成人转化学习理论视角[J]. 当代教育与文化, 2023, 15(2): 86-91.
[13] 凡欣欣, 宁丽, 沈小玲, 等. 基于转化式学习理论构建护理本科生急诊实习教学方案[J]. 护理与康复, 2022, 21(10): 74-78, 81.
[14] 李建成, 谢小飞, 杨东昆, 等. 转化式学习在口腔医学专业教学模式改革中的应用[J]. 沈阳医学院学报, 2022, 24(1): 108-112.
[15] 叶丽师, 庄和珠, 唐婧, 等. 转化式学习理论在本科实习护生临床教学中的应用[J]. 医学理论与实践, 2023, 36(3): 530-532.
[16] 汪滢, 吴佳微, 汪琼, 等. MOOC对教师转化学习的影响——转化学习理论视角下的教师MOOC学习质性研究[J]. 现代教育技术, 2022, 32(6): 72-80.
[17] 陈晓星. 转化学习理论视角下职业院校“双师型”教师企业专业实践探究[J]. 大学, 2021(46): 146-148.
[18] 崔铭香, 石中璧. 转化学习视域下失学无业青年的就业研究——基于泰勒转化学习的“三水平六阶段”理论[J]. 职教论坛, 2023, 39(6): 97-103.
[19] Mezirow, J. (2012) Learning to Think like an Adult: Core Concepts of Transformation Theory. In: Taylor, E.W. and Cranton, P., Eds., The Handbook of Transformative Learning: Theory, Research, and Practice, Jossey-Bass, San Francisco, 73-95.
[20] Mezirow, J. (1991) Transformative Dimensions of Adult Learning. Jossey-Bass, San Francisco.
[21] Moyer, J.M. and Sinclair, A.J. (2016) Stoking the Dialogue on the Domains of Transformative Learning Theory Insights from Research with Faith-Based Organizations in Kenya. Adult Education Quarterly, 66, 39-56. [Google Scholar] [CrossRef] 
[22] Quinn, L.J. and Sinclair, A.J. (2016) Undressing Transformative Learning: The Roles of Instrumental and Communicative Learning in the Shift to Clothing Sustainability. Adult Education Quarterly, 66, 199-218. [Google Scholar] [CrossRef] 
[23] Coghlan, A. and Gooch, M. (2011) Applying a Transformative Learning Framework to Volunteer Tourism. Journal of Sustainable Tourism, 19, 713-728. [Google Scholar] [CrossRef] 
[24] Bueddefeld, J. and Duerden, M.D. (2022) The Transformative Tourism Learning Model. Annals of Tourism Research, 94, Article ID: 103405. [Google Scholar] [CrossRef] 
[25] 李松蔚. 5%的改变[M]. 成都: 四川文艺出版社, 2022.
[26] Lee, S. and Yen, C.A. (2015) Volunteer Tourists’ Motivation Change and Intended Participation. Asia Pacific Journal of Tourism Research, 20, 359-377. [Google Scholar] [CrossRef] 
[27] Pung, J. and Chiappa, G. (2020) An Exploratory and Qualitative Study on the Meaning of Transformative Tourism and Its Facilitators and Inhibitors. European Journal of Tourism Research, 24, 2404. [Google Scholar] [CrossRef] 
[28] 谢礼珊, 彭家敏, 关新华. 服务管理[M]. 第2版. 北京: 清华大学出版社, 2023.

为你推荐