超大型城市老年人陪诊服务使用意愿及需求研究——以上海市为例

A Study on the Willingness and Needs of Elderly Companion Services in Super Large Cities —A Case Study of Shanghai

摘要: 目的：本研究分析老年人对陪诊服务的使用意愿、需求及其接受陪诊服务的影响因素，旨在为解决老年人看病难现状提供依据。方法：本研究于2023年12月1日起至12月20日，利用问卷星平台，在上海市的各类医院对符合年龄和户籍条件的老年人进行调研，针对不能使用智能手机的，我们采取询问代填方式收集问卷，收集问卷85份，无效问卷3份，回收率96.5%，同时采取偶遇抽样的方式对老年人进行深度访谈，访谈记录2份。结论与建议：老年人使用陪诊服务的意愿高、需求迫切。陪诊服务机构要平等对待老年人，进行分类服务、要重视隐私保护、要提升质量；陪诊从业者要有职业操守，倾听理解，给予老年人心理支持。

Abstract: Objective: This study analyzes the willingness, demand, and influencing factors of elderly people to use companion services, aiming to provide a basis for solving the current situation of difficulty in seeking medical treatment among the elderly. Methods: From December 1, 2023 to December 20, 2023, this study used the questionnaire star platform to investigate the elderly who met the age and registered residence registration conditions in various hospitals in Shanghai. For those who could not use smart phones, we collected 85 questionnaires, 3 invalid questionnaires, and the recovery rate was 96.5%. At the same time, we conducted in-depth interviews with the elderly by chance sampling, and 2 interview records. Conclusion and recommendation: Elderly people have a high willingness and urgent need to use companion services. Accompanying service institutions should treat the elderly equally, provide classified services, attach importance to privacy protection, and improve quality; Accompanying practitioners should have professional ethics, listen and understand, and provide psychological support to the elderly.