浅析12313热线在烟草专卖市场监管中的作用

Analysis on the Role of 12313 Hotline in the Regulation of Tobacco Monopoly Market

摘要: 12313热线是国家烟草专卖局受理全国烟草专卖品市场监管举报的专用号码，主要功能是接受公众有关违法生产经营烟草专卖品的举报。它不仅是公众监督的重要平台，也是强化执法力度、提供法律咨询与指导、促进信息公开与透明以及提升监管效率与服务质量的重要手段。本文旨在分析12313热线在我国烟草专卖市场中发挥的具体作用，从而提出提升12313热线在烟草专卖市场监管中的作用发挥的具体措施，以此来促进12313平台不断完善和优化其服务功能，为烟草专卖市场的健康发展提供更加坚实的保障。

Abstract: 12313 is a special number for the State Tobacco Monopoly Administration to receive reports on the supervision of the national tobacco monopoly market, and its main function is to receive reports from the public on the illegal production and operation of tobacco monopoly products. It is not only an important platform for public supervision but also an important means to strengthen law enforcement, provide legal advice and guidance, promote information openness and transparency, and improve regulatory efficiency and service quality. This paper aims to analyze the specific role of 12313 hotline in China's tobacco monopoly market so as to propose specific measures to enhance the role of 12313 hotlines in the regulation of tobacco monopoly market so as to promote the continuous improvement and optimization of its service function of 12313 platforms and provide a more solid guarantee for the healthy development of tobacco monopoly market.