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顾客参与对网络服务补救效果的影响：基于感知公平的视角
The Influence of Customer Participation on the Result of Network Service Recovery: From the Perspective of Perceived Justice

陈欣欣, 张 婷    国家社会科学基金支持

服务科学和管理Vol.9 No.1, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2020.91001, December 12 2019

服务补救后的顾客满意及其对品牌忠诚的影响
Customer Satisfaction after Service Recovery and Its Impact on Brand Loyalty

申慧芹   

社会科学前沿Vol.7 No.4, 全文下载: PDF HTML XML DOI:10.12677/ASS.2018.74059, April 13 2018

共享单车顾客满意度模型研究
A Study on Customer Satisfaction Model of Shared Cycling

吴 冰, 陈斯琪   

社会科学前沿Vol.6 No.8, 全文下载: PDF HTML XML DOI:10.12677/ASS.2017.68156, August 22 2017

混合在线客服形象对消费者购买意愿的影响研究
Mixed Online Customer Service Image and Its Impact on Consumer Purchase Intention

程 意, 李旭芳, 杨尚林   

电子商务评论Vol.14 No.2, 全文下载: PDF XML DOI:10.12677/ecl.2025.142587, February 25 2025

服务预补救对于消费者服务选择的影响——基于感知公平理论
How Pre-Service Recovery Influences Consumer Choice—Based on Perceived Fairness Theory

周恩宇, 刘东胜   

世界经济探索Vol.12 No.3, 全文下载: PDF HTML XML DOI:10.12677/WER.2023.123037, September 22 2023

企业数字化营销方式对顾客购物意愿的影响机理研究
A Study on the Mechanism of the Impact of Enterprise Digital Marketing Methods on Customer Purchase Intention

金奕苇, 刘生敏   

运筹与模糊学Vol.14 No.4, 全文下载: PDF XML DOI:10.12677/orf.2024.144424, August 22 2024