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顾客参与对网络服务补救效果的影响：基于感知公平的视角
The Influence of Customer Participation on the Result of Network Service Recovery: From the Perspective of Perceived Justice

陈欣欣, 张 婷    国家社会科学基金支持

服务科学和管理Vol.9 No.1, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2020.91001, December 12 2019

服务补救后的顾客满意及其对品牌忠诚的影响
Customer Satisfaction after Service Recovery and Its Impact on Brand Loyalty

申慧芹   

社会科学前沿Vol.7 No.4, 全文下载: PDF HTML XML DOI:10.12677/ASS.2018.74059, April 13 2018

共享单车顾客满意度模型研究
A Study on Customer Satisfaction Model of Shared Cycling

吴 冰, 陈斯琪   

社会科学前沿Vol.6 No.8, 全文下载: PDF HTML XML DOI:10.12677/ASS.2017.68156, August 22 2017

服务预补救对于消费者服务选择的影响——基于感知公平理论
How Pre-Service Recovery Influences Consumer Choice—Based on Perceived Fairness Theory

周恩宇, 刘东胜   

世界经济探索Vol.12 No.3, 全文下载: PDF HTML XML DOI:10.12677/WER.2023.123037, September 22 2023

服务补救理论综述及战略意义探讨
Theoretical Introduction of Service Recovery and the Discussion of Its Strategical Significance

王增民, 胡 伟, 齐佳音    国家自然科学基金支持

服务科学和管理Vol.2 No.4, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2013.24017, September 26 2013

网络服务补救研究述评：基于企业和顾客的视角
Review of Online Service Recovery Research: From Firm and Customer Perspec-tives

陈欣欣, 关新华, 张婷    国家科技经费支持

服务科学和管理Vol.7 No.1, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2018.71002, January 29 2018