标题:
电力安全文化的参与观察研究
Safety Culture of an Electric Supply Enterprise: Evidence from Participative Observations
作者:
曹坚, 周一平, 辛晓亚
关键字:
安全文化, 参与观察, 专家聚类, 类中心, 高风险组织
Safety Culture; Participative Observation; Expert-Cluster; Center of Category; High-Risk-Organizations
期刊名称:
《Service Science and Management》, Vol.2 No.2, 2013-05-23
摘要:
目的：本文探索了电力组织成员共享的价值观与行为规范，探讨电力安全文化的结构；方法：采用参与观察方法对某供电企业进行研究，4名研究者持续观察一个月，记录现场发生的行为及其背景，然后把观察记录整理成情景性行为片段，通过5名专家对现场观察行为进行分类；结果：电力组织成员主要遵循包括：管理效力、人性观、公平公正性、规则执行、工作态度和安全学习等6类行为规范；结论：管理效力、人性观、公平公正性集中反映管理对安全的承诺；规则执行、工作态度和安全学习集中反映员工对安全的承诺。Objective: The paper explores the values and behavioral norm shared by all members of power utilities and discusses the structures of electrical safety culture. Methods: Participative observations were conducted in an electric supply enterprise by 4 observers for a month. By collecting and recording the observed actions and their contexts, 5 researchers coded these behaviors and classified them into six dimensions of behavioral norms. Results: 6 behavioral norms such as management effectiveness, viewpoints of humanity, fairness and impartiality, enforcing rules, attitude toward work and safety learning are executed in power utilities. Conclusions: Management effectiveness and fairness and impartiality could be convergent as safety commitment of managers; enforcing rules, attitude toward work, and safety learning could be clustered and considered as safety commitment of employees.