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陈欣欣, 张 婷 国家社会科学基金支持
服务科学和管理Vol.9 No.1, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2020.91001, December 12 2019
服务补救后的顾客满意及其对品牌忠诚的影响Customer Satisfaction after Service Recovery and Its Impact on Brand Loyalty
申慧芹
社会科学前沿Vol.7 No.4, 全文下载: PDF HTML XML DOI:10.12677/ASS.2018.74059, April 13 2018
关系规范与服务补救类型对消费者宽恕意愿的影响研究Research on the Influence of Relationship Norms and Service Recovery Types on Consumer Forgiveness
张静静, 陈驰茵
服务科学和管理Vol.13 No.2, 全文下载: PDF HTML XML DOI:10.12677/ssem.2024.132030, March 31 2024
基于信息系统成功模型的电商直播研究—以淘宝电商直播为例Research on E-Commerce Live Streaming Based on the Information System Success Model—Taobao E-Commerce Live Streaming as an Example
吴 冰, 宫春雨
商业全球化Vol.5 No.3, 全文下载: PDF HTML XML DOI:10.12677/BGlo.2017.53006, July 27 2017
夫妻忠诚协议研究A Study on Marital Loyalty Agreement
江文婧
法学Vol.11 No.4, 全文下载: PDF HTML XML DOI:10.12677/OJLS.2023.114462, July 31 2023
服务预补救对于消费者服务选择的影响——基于感知公平理论How Pre-Service Recovery Influences Consumer Choice—Based on Perceived Fairness Theory
周恩宇, 刘东胜
世界经济探索Vol.12 No.3, 全文下载: PDF HTML XML DOI:10.12677/WER.2023.123037, September 22 2023