顾客参与对网络服务补救效果的影响：基于感知公平的视角The Influence of Customer Participation on the Result of Network Service Recovery: From the Perspective of Perceived Justice
陈欣欣, 张 婷 国家社会科学基金支持
服务科学和管理Vol.9 No.1, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2020.91001, December 12 2019
服务补救后的顾客满意及其对品牌忠诚的影响Customer Satisfaction after Service Recovery and Its Impact on Brand Loyalty
申慧芹
社会科学前沿Vol.7 No.4, 全文下载: PDF HTML XML DOI:10.12677/ASS.2018.74059, April 13 2018
服务预补救对于消费者服务选择的影响——基于感知公平理论How Pre-Service Recovery Influences Consumer Choice—Based on Perceived Fairness Theory
周恩宇, 刘东胜
世界经济探索Vol.12 No.3, 全文下载: PDF HTML XML DOI:10.12677/WER.2023.123037, September 22 2023
新零售企业顾客忠诚度影响因素研究——以联盛九龙广场为例Study on the Influencing Factors of Customer Loyalty in New Retail Enterprises —Taking Liansheng Jiulong Plaza as an Example
王云霞
电子商务评论Vol.14 No.1, 全文下载: PDF XML DOI:10.12677/ecl.2025.141439, January 28 2025
珠宝企业提升顾客忠诚度研究——基于ABC态度模型Research on Improving Customer Loyalty in Jewelry Enterprises—Based on ABC Attitude Model
晏 文
现代管理Vol.13 No.9, 全文下载: PDF HTML XML DOI:10.12677/MM.2023.139144, September 13 2023
经济过度补偿与顾客忠诚度之间的关系The Relationship between Financial Overcompensation and Customer Loyalty
李梦珂
社会科学前沿Vol.9 No.11, 全文下载: PDF HTML XML DOI:10.12677/ASS.2020.911237, November 13 2020