电商企业同事发展性反馈对员工创新绩效影响机制研究

Research on the Influence Mechanism of Colleagues’ Developmental Feedback on Employees’ Innovation Performance in E-Commerce Enterprises

摘要: 新技术、新理念不断革新电商行业，创新成为企业在不断变化的商业环境中保持核心竞争力的关键所在。本文以电子商务企业员工为研究对象，基于社会信息加工理论，从扁平化组织结构中同事视角出发，构建了同事发展性反馈通过心理可得性对员工创新绩效影响的中介模型，并考察了工作投入的调节作用。结果表明：同事发展性反馈显著正向影响员工创新绩效，心理可得性在同事发展性反馈与员工创新绩效之间起部分中介效应，工作投入调节了同事发展性反馈通过心理可得性对员工创新绩效的中介作用。

Abstract: New technologies and new ideas are constantly innovating the e-commerce industry, and innovation has become the key to maintaining the core competitiveness of enterprises in the changing business environment. This paper takes the employees of e-commerce enterprises as the research object, based on the theory of social information processing, from the perspective of colleagues in flat organizational structure, constructs a mediating model of the influence of colleagues’ developmental feedback on employees’ innovation performance through psychological availability, and examines the moderating effect of work engagement. The results show that colleagues’ developmental feedback has a significant positive impact on employees’ innovation performance. Psychological availability plays a partial mediating role between colleagues’ developmental feedback and employees’ innovation performance. Work engagement moderates the mediating effect of colleagues’ developmental feedback on employees’ innovation performance through psychological availability.