信息技术压力的研究及前沿探究

Review on Technostress and Frontier Prospective

摘要: 随着信息通信技术的广泛应用，信息技术压力作为工作场所中普遍存在的新型压力形式，对员工的心理健康、工作表现和组织行为产生了深远的影响。本文通过梳理国内外文献，总结信息技术压力的概念内涵、测量、前因变量和结果变量。概念内涵方面，信息技术压力通常被定义为个体在组织环境中无法有效处理信息技术使用需求时而产生的压力。测量方面，信息技术压力分为五个维度，有学者开发了五维度量表，用于评估信息技术压力的不同表现形式。梳理文献得到，信息技术压力的前因变量归纳为个体方面和组织方面；信息技术压力的结果变量聚焦个体层面，归纳为身心健康和工作结果两个方面。基于此，本研究从信息技术压力的二维分类、形成机制，以及影响机制三个方面提出展望。

Abstract: The widespread application of information and communication technologies has led to technostress, a novel form of stress prevalent in workplace settings, exerting profound impacts on employees’ mental health, job performance, and organizational behavior. This paper systematically reviews the domestic and international literature, summarizing the concept, measurement, antecedents, and consequences of technostress. Conceptually, technostress is defined as the stress experienced by individuals when they are unable to effectively manage the demands of information technology usage within organizational contexts. In terms of measurement, technostress is categorized into five dimensions. Scholars have developed a five-dimensional scale to assess the various manifestations of technostress, providing a robust framework for measuring its different dimensions. Building on the literature review, the antecedent variables of technostress are classified into individual-level and organizational-level factors. The outcome variables of technostress are primarily focused on the individual level, which include mental well-being and job-related outcomes. Based on the foregoing analysis, this study proposes three research directions for future exploration, which include the two-dimensional classification of technostress, its formation mechanisms, and its underlying influence mechanisms.