数字环境下社区智慧养老精准化服务供给机制研究——基于协同治理理论

Research on the Mechanism of Precise Service Provision for Community Smart Elderly Care in the Digital Environment—Based on Collaborative Governance Theory

摘要: 随着数字技术深度融入养老服务体系，社区智慧养老成为应对老龄化挑战的重要方向。本文基于协同治理理论，以东部数字化试点社区Y社区为对象，探讨数字环境下精准化服务供给机制的优化问题。研究发现，社区智慧养老面临多重协同困境：政府部门因数据壁垒导致政策执行效能不足，社会组织专业化服务能力薄弱，企业技术供给与老年群体需求存在代际适配偏差，家庭责任共担机制虚化削弱了服务的协同性。针对上述问题，本文分别从政府、社会、市场、家庭四个维度提出优化路径，以破解“资源分散–技术悬浮–供需错配”的结构性矛盾，推动养老服务从“技术覆盖”向“精准供给”转型。研究为构建多方协同、可持续的智慧养老模式提供了理论支撑与实践参考。

Abstract: As digital technology becomes deeply integrated into elderly care services, community smart elderly care has emerged as a crucial approach to addressing the challenges of an aging population. Based on the theory of collaborative governance, this paper explores the optimization of the mechanism of precise service provision in the digital environment by taking the community Y, a digital pilot community in the east, as an object. This research identifies multiple collaborative dilemmas faced by community smart elderly care: government departments experience reduced policy implementation effectiveness due to data silos; social organizations lack specialized service capabilities; there is a generational mismatch between the technological offerings of enterprises and the needs of the elderly; and the weakening of shared family responsibilities undermines service coordination. To address these issues, this study proposes optimization strategies from four dimensions (government, society, market, and family) to resolve the structural contradictions of “resource fragmentation-technological disconnection-supply-demand mismatch,” thereby promoting a transition in elderly care services from “technological coverage” to “precise provision”. This paper offers theoretical support and practical references for constructing a collaborative and sustainable smart elderly care model.