数字技术对养老服务的优化研究——以L市C区虚拟养老院为例

Research on the Optimization of Elderly Care Services by Digital Technology—A Case Study of the Virtual Elderly Care Home in C District, L City

摘要: 在当前我国老龄化形势严峻，传统养老服务模式面临巨大挑战，数字化为养老服务优化带来契机。L市C区虚拟养老院利用数字技术整合资源、创新服务，提升了服务效率与质量，取得了一定的成就。本文采用文献研究法和案例分析，探讨其困境，提出应构建数字素养培育与安全防护体系，打造需求导向的适老化技术生态，完善服务网络布局与长效保障机制，以促进数字技术在养老服务中的有效应用，推动养老服务模式创新，提升养老服务质量，实现养老服务可持续发展。

Abstract: In the current context of severe aging challenges in China, traditional elderly care service models are facing significant challenges, and digitalization presents opportunities for optimizing elderly care services. The virtual nursing home in C District, L City, has leveraged digital technology to integrate resources and innovate services, enhancing service efficiency and quality, and achieving certain successes. This paper employs literature research and case analysis to explore its challenges and proposes the establishment of a digital literacy cultivation and security protection system, the creation of a demand-driven aging-friendly technology ecosystem, and the improvement of service network layout and long-term safeguard mechanisms. These measures aim to promote the effective application of digital technology in elderly care services, drive innovation in elderly care service models, enhance the quality of elderly care services, and achieve sustainable development in elderly care services.