航空旅客扰乱行为的时空特征与应对策略研究

Research on the Spatio-Temporal Characteristics and Coping Strategies of Airline Passenger Disruptive Behaviors

摘要: 近年来，随着民航旅客出行规模的快速增长，航空旅客的行为日益成为航空管理的重要内容，其中，在民航领域频发的航空旅客扰乱行为，已成为严重影响航空旅行安全及航空运行秩序的重要因素。对此，本文以中国航空运输协会公布的16批旅客不文明行为记录为例，在界定航空旅客的扰乱行为与管理现状基础上，详实分析航空旅客扰乱行为的时空特征，揭示产生的原因，通过多渠道宣传教育、完善处罚机制与优化信息传递等方面，提出有效对策，为强化航空安全秩序、保障民航健康稳定发展提供借鉴。

Abstract: In recent years, with the rapid growth of the scale of civil aviation passenger travel, the behaviour of air passengers has increasingly become an important element of aviation management, in which the frequent occurrence of air passenger disruptive behaviour in the field of civil aviation has become an important factor that seriously affects the safety of air travel and the order of aviation operation. In this regard, the thesis takes the 16 batches of passenger uncivilised behaviour records announced by the China Aviation Association as an example, and based on the definition of disruptive behaviours and the current management situation of air passengers, it analyses in detail the temporal and spatial characteristics of disruptive behaviours of air passengers, reveals the reasons for such behaviours, and puts forward effective countermeasures by means of multi-channel publicity and education, perfecting the mechanism of penalties and optimising the transmission of information to provide lessons for strengthening the order of aviation safety and safeguarding the healthy and stable development of civil aviation. The study is intended to provide a reference for strengthening aviation security order and ensuring the healthy and stable development of civil aviation.