PDCA循环护理对消化内镜检查患者满意度及护理质量的影响

The Impact of PDCA Cycle Nursing on Patient Satisfaction and Nursing Quality during Digestive Endoscopy Examination

摘要: 目的：探究消化内镜检查应用PDCA循环护理的效果。方法：将乌鲁木齐市友谊医院内镜中心2024年1月~12月的98例患者作为样本。以Excel表格法均分为控制组(常规护理)和循环组(PDCA循环护理)，每组49例。控制组实施常规护理，循环组加用PDCA循环护理。比较两组的相关临床指标。结果：循环组护理质量中消毒清洗(4.22 ± 0.36 vs 4.01 ± 0.39)分、护理文书(4.26 ± 0.43 vs 4.07 ± 0.39)分、工作落实(4.32 ± 0.31 vs 4.13 ± 0.32)分、服务态度(4.50 ± 0.41 vs 4.19 ± 0.37)分评分均高于控制组(t = 2.770, 2.291, 2.982, 3.929, P < 0.05)；循环组依从性和护理满意程度高于控制组(P < 0.05)；循环组不良事件少于控制组(P < 0.05)。结论：PDCA循环护理能够提高护理质量和依从性，降低不良事件发生情况，改善满意程度。

Abstract: Objective: Exploring the effect of applying PDCA cycle nursing in digestive endoscopy examinations. Method: A total of 98 patients from the Endoscopy Center of Urumqi Friendship Hospital between January 2024 and December 2024 were selected as the sample. They were evenly divided into a control group (routine nursing care) and a cycle group (PDCA cycle nursing care) using the Excel table method, with 49 cases in each group. The control group received routine nursing care, while the cycle group additionally underwent PDCA cycle nursing care. Relevant clinical indicators were compared between the two groups. Result: In the PDCA cycle nursing group, the quality assessment scores were significantly higher than those in the control group: disinfection and cleaning (4.22 ± 0.36 vs. 4.01 ± 0.39), nursing documentation (4.26 ± 0.43 vs. 4.07 ± 0.39), implementation of procedures (4.32 ± 0.31 vs. 4.13 ± 0.32), and service attitude (4.50 ± 0.41 vs. 4.19 ± 0.37) (t = 2.770, 2.291, 2.982, 3.929, respectively; P < 0.05). Additionally, the compliance rate and patient satisfaction were significantly higher in the PDCA cycle group compared to the control group (P < 0.05). Moreover, the incidence of adverse events was lower in the PDCA cycle group (P < 0.05). Conclusion: PDCA cycle nursing effectively enhances nursing quality and patient compliance, reduces the occurrence of adverse events, and improves patient satisfaction.