平台封禁行为的消费者权益保护研究

Research on Consumer Rights and Interests Protection of Platform Blocking Behavior

摘要: 互联网平台在大众生活中已经不可或缺，平台经济也随之蓬勃发展，与之同时，封禁行为也日益频发。平台经济作为一种新业态，“封禁行为”的准确定义一直没有在学界形成共识。目前封禁行为在学理上可分为垄断行为和不正当竞争行为两种，而消费者在平台封禁的过程中一直遭受着财产损失、选择受限甚至被剥夺知情权和侵犯隐私权。我国目前对平台封禁行为下的消费者权益保护尚且存在不足，本文通过与国外法律法规的比较与借鉴，从四个方面提出建议，以切实保护消费者权益。

Abstract: Internet platforms have become indispensable in the life of the general public, and the platform economy is also booming, and at the same time, blocking behaviors are also becoming more and more frequent. Platform economy as a new industry, the accurate definition of “blocking behavior” has not been in the academic community to form a consensus. Currently, blocking behavior can be divided into monopoly behavior and unfair competition behavior, and consumers have been suffering from property loss, limited choices and even deprivation of the right to information and invasion of privacy in the process of platform blocking. China’s current protection of consumer rights and interests under platform blocking behaviors is still insufficient; this paper puts forward suggestions from four aspects to effectively protect consumer rights and interests by comparing and learning from foreign laws and regulations.