Windows 11系统可用性评估与用户满意度分析

Usability Evaluation and User Satisfaction Analysis of Windows 11 System

摘要: Windows 11系统作为WIN系列最新操作系统，在带来新体验的同时，也引发了用户各类使用问题。目的：验证国际经典量表CSUQ、ASQ、QUIS在国内的适用性，探究Windows 11系统的可用性和用户满意度现状。方法：通过收集量表数据检验三个量表的国内适用性，采用量表法获取用户的使用现状并进行分析。结果：CSUQ、ASQ、QUIS三个量表均表现出良好的本土适用性(高低分组差异显著、球形检验显著、内部一致性高、效标关联效度显著等)；用户对Windows 11系统总体满意度较高，不同性别在Windows 11系统的可用性和满意度评价上不存在显著性差异、职业与专业在Windows 11系统的可用性和满意度评价上具有交互效应、不同电脑类型在Windows 11系统的可用性和满意度评价上存在显著差异。结论：国际经典量表CUSQ、ASQ、QUIS在国内具有较高的文化适用性，其中不同性别在评价上不存在显著性差异、职业与专业在评价上具有交互效应、不同电脑类型在评价上存在显著差异。

Abstract: As the latest operating system in the Windows series, Windows 11 has introduced new user experiences while also giving rise to various user issues during usage. Purpose: To validate the applicability of internationally recognized scales CSUQ, ASQ, and QUIS in the Chinese context, and to explore the current status of Windows 11’s usability and user satisfaction. Method: The applicability of the three scales in the domestic context was examined by collecting scale data. The scale method was employed to obtain and analyze users’ current usage status. Results: All three scales (CSUQ, ASQ, and QUIS) demonstrated good local applicability (e.g., significant differences between high and low score groups, significant sphericity test results, high internal consistency, and significant criterion-related validity). Users showed relatively high overall satisfaction with Windows 11. No significant differences were found between genders in evaluations of Windows 11's usability and satisfaction; there was an interaction effect between occupation and major in these evaluations; and significant differences were observed across different computer types in such evaluations. Conclusion: The internationally classical scales CSUQ, ASQ, and QUIS exhibit high cultural applicability in the Chinese context. Specifically, no significant gender differences exist in evaluations; occupation and major have an interaction effect on evaluations; and significant differences are present across different computer types in evaluations.