基于Kano模型的无创通气与高流量氧疗面部保护优化设计策略

Optimal Design Strategy for Facial Protection in Non-Invasive Ventilation and High-Flow Oxygen Therapy Based on the Kano Model

摘要: 为了提升无创通气(Non-invasive Ventilation, NIV)与高流量氧疗面部保护垫产品的满意度，本文基于Kano模型深入分析了患者及其护理人员对无创通气与高流量氧疗面部保护垫产品的需求，明确了不同需求属性的特征。同时，结合Better-Worse象限图进行量化，对各种属性需求的优先级进行了排序，进而提出了基于Kano模型的无创通气与高流量氧疗面部保护垫设计策略。此外，本文以设计策略为参考完成了模型的无创通气与高流量氧疗面部保护垫模块化设计实例，以期使设计方案更好地满足用户的生理需求和心理需求，从而提升用户的满意度。

Abstract: In order to enhance the satisfaction of Non-invasive Ventilation (NIV) and high-flow oxygen therapy facial protection pad products, this paper deeply analyzed the demands of patients and their caregivers for non-invasive ventilation and high-flow oxygen therapy facial protection pad products based on the Kano model, and clarified the characteristics of different demand attributes. Meanwhile, combined with the Better-Worse quadrant chart for quantification, the priorities of various attribute demands were ranked, and then a design strategy for non-invasive ventilation and high-flow oxygen therapy facial protection pads based on the Kano model was proposed. In addition, this paper has completed a modular design example of a non-invasive ventilation and high-flow oxygen therapy facial protection pad based on the design strategy, with the aim of making the design scheme better meet the physiological and psychological needs of users, thereby enhancing user satisfaction.