基于多维统计方法的科技创新产品用户体验研究现状与分析
Current Situation and Analysis of User Experience Research on Technological Innovation Products Based on Multidimensional Statistical Methods
摘要: 在科技快速发展的背景下，用户体验(UX)已成为科技创新产品竞争力的关键因素。本文从多维统计方法角度，梳理UX的研究现状，明确其感官、行为、情感三大核心维度及相关理论基础，分析了因子分析、聚类分析、结构方程模型等方法的应用，指出数据单一、动态建模脱节等问题。通过选取三类具有代表性的科技创新产品，进行了案例研究和分析，为科技创新产品用户体验研究提供一定的理论基础和应用价值。
Abstract: With the rapid development of science and technology, User Experience (UX) has become a key factor in the competitiveness of innovative technology products. From the perspective of multivariate statistical methods, this paper combs through the current research status of UX, defines its three core dimensions—sensory, behavioral, and emotional dimensions—as well as the relevant theoretical foundations, analyzes the application of methods such as factor analysis, cluster analysis, and structural equation modeling, and points out issues including single-source data and disconnection from dynamic modeling. By selecting three representative types of innovative technology products, the paper conducts case studies and analyses, providing a certain theoretical basis and application value for the research on UX of innovative technology products.
文章引用：宁晶, 向明生, 陆俊文. 基于多维统计方法的科技创新产品用户体验研究现状与分析[J]. 统计学与应用, 2025, 14(10): 1-8. https://doi.org/10.12677/sa.2025.1410278

参考文献

[1] Norman, D.A. (2004) Emotional Design: Why We Love (or Hate) Everyday Things. Basic Books.
[2] Sauro, J. and Lewis, J.R. (2016) Quantifying the User Experience: Practical Statistics for User Research. 2nd Edition, Elsevier.
[3] 罗仕鉴, 朱上上, 应放天, 张劲松. 手机界面中基于情境的用户体验设计[J]. 计算机集成制造系统, 2010, 16(2): 239-248.
[4] 刘娟. 人机交互设计在科技产品中的应用[J]. 包装工程, 2014, 35(18): 64-67.
[5] 严海伦, 黄志荣, 吴琼. 基于用户触觉体验的锅具设计研究[J]. 工业设计, 2024(10): 157-160.
[6] 李巧月, 李太福, 刘森宇, 等. 基于用户群体体验研究的人体工学椅优化设计[J]. 包装工程, 2024, 45(20): 192-204.
[7] International Organization for Standardization (2010) ISO 9241-210: Ergonomics of Human-System Interaction—Part 210: Human-Centred Design for Interactive Systems. ISO.
[8] 张锐, 钟世禄. 基于用户体验的智能吸尘器改进设计[J]. 工业设计, 2024(10): 25-28.
[9] 李永斌, 肖贺婷, 许佳灿. 基于用户体验的老年人下肢康复训练产品设计研究[J]. 设计, 2024, 37(19): 116-118.
[10] Oliver, R.L. (1980) A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research, 17, 460-469. [Google Scholar] [CrossRef] 
[11] Davis, F.D. (1989) Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13, 319-340. [Google Scholar] [CrossRef] 
[12] Pine, B.J. and Gilmore, J.H. (1999) The Experience Economy: Work Is Theatre & Every Business a Stage. Harvard Business School Press.
[13] Vargo, S.L. and Lusch, R.F. (2004) Evolving to a New Dominant Logic for Marketing. Journal of Marketing, 68, 1-17. [Google Scholar] [CrossRef] 
[14] 郭薇. 基于因子分析的B2C电子商务客户体验模糊评价[J]. 统计与决策, 2018, 34(7): 182-184.
[15] 夏近秋. 电子商务平台用户体验对购买意愿的影响研究[J]. 商场现代化, 2024(21): 25-27.
[16] John, J.M., Shobayo, O. and Ogunleye, B. (2023) An Exploration of Clustering Algorithms for Customer Segmentation in the UK Retail Market. Analytics, 2, 809-823. [Google Scholar] [CrossRef] 
[17] 金小璞, 毕新. 基于结构方程的移动图书馆用户体验满意度模型研究[J]. 情报科学, 2017, 35(11): 94-98, 131.
[18] 程求江, 彭艳兵. 基于用户行为模型的客流量分析与预测[J]. 计算机系统应用, 2015, 24(3): 275-279.

为你推荐