人工智能助力养老服务的伦理风险及其化解路径

Ethical Risks and Mitigation Paths of Artificial Intelligence in Assisting Elderly Care Services

摘要: 人工智能助力养老服务升级，既是践行积极应对人口老龄化国家战略的关键行动，也是促进养老产业高质量发展、满足老年人多元化养老服务需求的重要举措。当前，人工智能在养老服务领域的参与，极大提高了健康监测与预警的及时性、提升了养老服务的效率与精准度以及增强了对老年人心理健康的支持。但与此同时，人工智能在参与养老服务时，也产生数据安全及隐私泄露、人机交互模式下的安全失控、责任归属难确定、心理依赖和社会隔离等一系列问题。对此，需要通过筑牢制度与安全双防线、推动智能养老设备适老化升级、构建公开透明的责任追溯机制等措施，不断优化人工智能赋能养老服务发展的实践路径，以期更好服务于增进老年人福祉，提升民生保障水平。

Abstract: Artificial intelligence helps upgrade elderly care services, which is not only a key action in implementing the national strategy of actively responding to population aging, but also an important measure to promote the high-quality development of the elderly care industry and meet the diversified elderly care needs. Currently, the participation of artificial intelligence in the field of elderly care has greatly improved the timeliness of health monitoring and early warning, enhanced the efficiency and accuracy of elderly care services, and strengthened support for the mental health of the elderly. However, at the same time, when artificial intelligence participates in elderly care services, it also generates a series of problems such as data security and privacy leakage, safety loss of control in human-machine interaction mode, difficulty in determining responsibility attribution, psychological dependence, and social isolation. To address these issues, measures such as strengthening the dual defense lines of systems and security, promoting the upgrading of intelligent elderly care equipment to be suitable for the elderly, and building an open and transparent responsibility traceability mechanism need to be adopted to continuously optimize the practical path of enabling artificial intelligence to empower elderly care services, with the aim of better serving to enhance the well-being of the elderly and improve the level of social security.