康养旅居老年住客人文关怀感知量表的开发与检验

Development and Validation of a Scale for Assessing Perceived Humanistic Care for Healthcare Elderly Sojourners

摘要: 老年住客在康养旅居目的地的人文关怀感知是影响他们对目的地忠诚度的重要影响因素。然而，现有研究尚未探讨老年旅居住客人文关怀感知的内涵和测量方法。本研究以康养旅居为研究情境，以老年旅居住客为研究对象，采用探索性序列设计的混合研究方法。首先运用扎根理论编码方法对原始定性研究材料进行三级编码，界定了康养旅居情境下老年住客人文关怀感知的内涵，包含3个构成维度：物质关怀感知、情感关怀感知和精神关怀感知。随后遵循通用的量表开发程序构建了康养旅居老年住客人文关怀感知量表，且通过了信效度检验，为后续研究提供了测量工具。本研究还为管理者提供了改善旅居目的地人文关怀服务质量的建议。

Abstract: The perceived humanistic care experienced by elderly sojourners at healthcare sojourn destinations is a significant factor influencing their loyalty to these destinations. However, existing research has yet to explore the meaning and measurement methods of elderly sojourners’ perceived humanistic care. This study uses healthcare sojourns as the research context and elderly sojourners as the subjects, employing an exploratory sequential mixed-methods design. First, grounded theory coding methods were applied to conduct three levels of coding on the original qualitative data, defining the dimensions of elderly sojourners’ perceptions of humanistic care in the healthcare sojourn context. These dimensions include material care perception, emotional care perception, and spiritual care perception. Subsequently, following a standard scale development procedure, a scale measuring the perception of humanistic care among elderly sojourners at healthcare sojourn destinations was constructed and validated through reliability and validity tests, providing a robust measurement tool for future research. This study also offers recommendations for managers to enhance the quality of humanistic care services at sojourn destinations.