医联体背景下双向转诊小程序的设计

Design of Two-Way Referral Applet in the Context of Medical Consortium

摘要: 本文研究旨在明确公众对双向转诊服务的实际需求，为双向转诊小程序的功能设计提供依据，以缓解医疗资源紧张问题。研究采用问卷调查法，面向不同年龄段、就医需求的群众发放问卷，收集其对双向转诊的认知程度、使用意愿及对小程序功能的期待等信息。结果显示，多数受访者认可双向转诊模式，但存在转诊流程不清晰、信息获取不畅等问题；多数受访者表示期待通过小程序优化转诊流程，且对发起转诊申请、跟踪转诊情况及后续治疗情况等功能需求突出。基于调查结论，双向转诊小程序的设计具有重要社会意义：既能优化转诊流程，减少患者就医时间与成本，又能促进医疗资源合理分配，推动医联体资源高效利用，为缓解医疗资源紧张提供切实可行的解决方案。

Abstract: This study aims to clarify the actual public demand for two-way referral services and provide a basis for the functional design of two-way referral mini-programs to alleviate the shortage of medical resources. A questionnaire survey method was used to collect information on the cognition of two-way referral, the willingness to use and the expectation of the small program function for people of different ages and medical needs. The results showed that most of the respondents recognized the two-way referral model, but there were some problems such as unclear referral process and poor access to information. Most of the respondents expressed their expectation to simplify the referral process through small procedures, and for initiating referral applications, tracking referrals and follow-up treatment and other functional requirements outstanding. Based on the findings, the design of two-way referral mini-program has important social significance: it can not only optimize the referral process, reduce the time and cost of patients, but also promote the rational allocation of medical resources, promote the efficient use of medical alliance resources, and provide practical solutions to alleviate the shortage of medical resources.