第三方干预在信任修复中的作用及影响

The Role and Impact of Third-Party Intervention in Trust Repair

摘要: 信任是社会交往与合作的核心基础，信任破裂会引发多重个体与社会代价，而传统二元关系中的信任修复常面临困境。随着信任破裂的现象日益增多，第三方干预对维护社会公平规范具有重要意义。第三方干预作为多方互动场景下的重要社会机制，为信任修复提供了新的解决路径。因此，越来越多的研究者开始关注第三方干预在信任修复中的作用，第三方干预包括第三方惩罚和第三方补偿两种。。第三方干预不仅是缓解冲突、恢复信任的有效途径，还能够通过提供公正的信息和协调利益冲突，推动信任的修复。文章通过梳理前人研究基础上，深入剖析第三方干预在信任修复中的作用及影响，探讨其在不同情境下的应用及其效果，以此寻找更好的修复破损信任的方法，达到信任修复效果的最大化，也为信任修复领域的后续研究提供理论参考。

Abstract: Trust is the core foundation of social interaction and cooperation, and a breakdown of trust can lead to multiple individual and social costs. Trust repair in traditional binary relationships often faces difficulties. As incidents of trust breakdown become increasingly frequent, third-party interventions play an important role in maintaining social fairness norms. As a crucial social mechanism in multi-party interaction scenarios, third-party intervention provides a new pathway for trust repair. Therefore, more and more researchers have begun to focus on the role of third-party intervention in trust repair. Third-party interventions include punishment and compensation. Such interventions not only serve as effective means to alleviate conflict and restore trust but also promote trust repair by providing fair information and coordinating conflicts of interest. This paper, based on a review of previous research, deeply analyzes the role and impact of third-party intervention in trust repair, explores its applications and effects in different contexts, in order to find better methods for repairing broken trust, maximize the effect of trust restoration, and provide theoretical references for future research in the field of trust repair.