从资源嵌入到价值共创：社会组织参与公共服务合作生产的生成机制研究——以鼓楼食堂为例

From Resource Embedding to Value Co-Creation: The Generative Mechanisms of Social Organizations’ Participation in the Co-Production of Public Service —A Case Study of the Drum Tower Canteen

摘要: 单一主体的公共服务的供给存在供给效能不佳、行政成本高等负外部性。社会组织作为弥补政府失灵的重要力量，如何发挥社会组织独特优势，是政府提升公共服务供给效能的有效途径。但原有政府购买服务模式存在公共性弱化、服务目标偏离、专业性模糊的“异构同治”问题，使得如何有效地让不同主体进行利益相容成为解决当下社会组织异化、构建良好政社关系的关键因素。因此，以广西柳州鼓楼食堂作为典型案例，运用合作生产的分析视角剖析社会组织参与公共服务的过程、内容以及成效。研究发现，社会组织以资源统筹作为构建协作关系的基础，通过责任分担、利益联结与多渠道的协商监督机制重塑协作关系，在合作成功的共享中实现价值共创，进而营造多主体联动的合作生产机制。

Abstract: Public services provided by a single actor often suffer from inefficiencies and high administrative costs, resulting in negative externalities. As a critical force in addressing government failure, social organizations offer unique advantages that can effectively complement state efforts to improve public service delivery. Nevertheless, existing models of government procurement of services are plagued by “heterogeneous co-governance” problems, such as weakened publicness, misaligned service objectives, and blurred professional boundaries. These issues highlight the urgent need to reconcile the interests of diverse actors and to prevent the alienation of social organizations, which is vital for building sound state-society relations. Taking the “Drum Tower Canteen” initiative in Liuzhou, Guangxi as a case study, this research employs a co-production framework to analyze the processes, content, and outcomes of social organizations’ involvement in public service provision. Findings reveal that social organizations establish collaborative relationships through integrated resource coordination, and by sharing responsibilities, aligning interests, and utilizing multi-channel mechanisms for consultation and oversight. This facilitates a reconfiguration of cooperation dynamics, enabling value co-creation through shared successes and fostering a multi-actor, synergistic co-production model.