从辅助到协作：AI虚拟助手在社会工作专业中的角色升级与伦理重构

From Assistance to Collaboration: The Role Upgrade and Ethical Reconstruction of AI Virtual Assistants in Social Work Profession

摘要: 人工智能技术推动AI虚拟助手在社会工作领域从辅助工具升级为协作伙伴，这一转变源于技术突破与社会服务需求增长的双重驱动。其应用覆盖个案管理、社区服务等场景，显著提升了服务效率与精准度，但也引发隐私数据安全、人机权责划分、算法公平性等伦理挑战，且面临本土化适配困境。C市实践案例表明技术赋能与伦理风险并存。为促进二者健康融合，需构建技术与价值理性相统一的框架，依托政策完善制度保障，通过伦理审查、算法优化防范风险，培育技术与伦理复合型社工人才，实现技术创新与专业价值协同发展。

Abstract: The advancement of artificial intelligence technology has elevated AI virtual assistants from auxiliary tools to collaborative partners in the field of social work, a transformation driven by both technological breakthroughs and the increasing demand for social services. Their applications span scenarios such as case management and community services, significantly enhancing service efficiency and accuracy. However, this has also raised ethical challenges including privacy and data security, the delineation of human-machine responsibilities, and algorithmic fairness, as well as the difficulty of local adaptation. The practical case in City C demonstrates the coexistence of technological empowerment and ethical risks. To promote a healthy integration of the two, it is necessary to establish a framework that unifies technological and value rationality, improve institutional guarantees through policy refinement, prevent risks through ethical reviews and algorithm optimization, and cultivate social workers with a composite background in technology and ethics, thereby achieving the coordinated development of technological innovation and professional values.