社会组织赋能老年人数字素养提升的路径研究——以G市K社区科普志愿服务队为例

Research on the Path of Social Organizations Empowering the Improvement of Digital Literacy among the Elderly—A Case Study of the K Community Science Popularization Volunteer Service Team in G City

摘要: 在数字化浪潮加速推进的背景下，老年人因生理、认知与社会等多重因素，普遍面临数字鸿沟问题。社会组织作为基层社会治理的重要主体，在老年人数字素养提升中发挥着日益突出的作用。本文基于赋能理论，构建“能力赋能–心理赋能–社会赋能”的分析框架，选取G市K社区“拥抱人工智能”科普志愿服务队为典型案例，系统剖析社会组织赋能老年人数字素养提升的具体机制与行动路径。研究发现，社会组织通过资源整合、技能培训、情感支持、社交网络建设等多维路径，有效推动老年人从“数字边缘群体”向“数字参与群体”转变，助力老年人实现数字技术的接入、适应与融入。文章提出健全多元协作机制、优化数字技能培训供给、强化社区数字互助网络三项政策建议，以期为我国智慧助老服务体系建设与老龄社会数字包容性治理提供理论参考与实践启示。

Abstract: Against the backdrop of the accelerated wave of digitalization, elderly people generally face a digital divide due to multiple factors such as physiology, cognition, and social environment. As an important subject of grassroots social governance, social organizations play an increasingly prominent role in improving the digital literacy of the elderly. Based on Empowerment Theory, this paper constructs an analytical framework of “Capacity Empowerment-Psychological Empowerment-Social Empowerment.” Taking the “Embrace Artificial Intelligence” science popularization volunteer service team in K Community of G City as a typical case, the study systematically analyzes the specific mechanisms and action paths through which social organizations empower the digital literacy of the elderly. The research finds that social organizations effectively promote the transformation of the elderly from a “digitally marginalized group” to a “digitally participating group” through multi-dimensional paths such as resource integration, skill training, emotional support, and social network construction, helping them achieve access to, adaptation to, and integration into digital technology. The paper proposes three policy recommendations: improving the multi-party collaboration mechanism, optimizing the supply of digital skill training, and strengthening the community digital mutual aid network. This aims to provide theoretical reference and practical insights for the construction of China’s intelligent elderly care service system and the digital inclusive governance of an aging society.