基于排队论的校园快递高峰服务系统优化研究

Optimization Analysis of Campus Express Peak Service System Based on Queuing Theory

摘要: 为了解决校园快递高峰期服务系统面临的难题，本文首先利用排队论知识，以服务系统达到稳态为前提，系统总成本最小化为目标构建优化模型；其次选取北京交通大学学苑公寓周围某快递代收点进行实地调研搜集数据，并计算出主要指标；最后利用优化模型给出了校园快递高峰期服务系统的优化结果，从而为校园快递高峰期服务系统决策提供参考。

Abstract: In order to solve the problems faced in the campus express peak service system, this paper first uses the knowledge of queuing theory to make the service system reach the steady state as the premise, and minimize the total cost of the system as the goal to construct the optimization model. Secondly, the paper collects data from an express delivery agency around Xueyuan Apartment in Beijing Jiaotong University, and calculates the main indicators. Finally, the optimization results of the campus express peak service system are given by the optimization model, which can provide reference for the decision-making of the campus express peak service system.