基于SEM的酒店实习生实习满意度研究——以长三角地区高星级酒店实习为例

Research on Internship Satisfaction of Hotel Interns Based on Structural Equation Model—Take the Practice of High-Star Hotels in the Yangtze River Delta as an Example

摘要: 通过对在长三角地区的苏州、宁波、杭州、上海四地的四家五星级酒店进行酒店实习的衡阳师范学院及少数其他高校的旅游管理专业学生进行问卷调查，建立影响实习生工作满意度的量表，应用因子分析法分析对实习生工作满意度产生影响的各个相关因素，通过结构方程模型分析各个相关因素对实习生工作满意度的影响情况及其差异性，研究表明，对实习生酒店实习满意度影响较为显著的是人际交往、领导能力以及酒店培训，针对实习生、学校和酒店三方提出相应的对策建议。

Abstract: Through questionnaires on four five-star hotels in Suzhou, Ningbo, Hangzhou and Shanghai in the Yangtze River Delta, Hengyang Normal University and a few other universities’ students majoring in tourism management were surveyed, and the scale of job satisfaction of interns was established. Factor analysis was used to analyze the relevant factors affecting job satisfaction of interns. Con-structive equation model is used to analyze the impact of various related factors on interns’ job satisfaction and their differences. The results show that the most significant impact on interns’ hotel internship satisfaction is interpersonal communication, leadership and hotel training. The corresponding countermeasures and suggestions are put forward for interns, schools and hotels.