“全天候门诊”在增强门诊医疗服务效率中的探索与实践

Exploration and Practice of “All Day Outpatient Service” in Enhancing the Efficiency of Outpatient Medical Service

摘要: 为落地实施国家《进一步改善医疗服务能力(2018-2020)》、“国家三级公立医院绩效考核”细则，重庆大学附属三峡医院秉承“患者至上”的服务理念，坚持多措并举，着力提升服务品质，今年1月1日，医院创先推出了“全天候门诊”。该模式主要针对平诊患者，以“中午不休息、周末有专家、科室全覆盖”的服务模式，全面发挥优势资源，极大地满足了学生、上班族、边远农村、外地人员等各类人群的就医需求。实施“全天候门诊”以来，共增加23万余门诊接诊人次，周末专家出诊占比提高了33.11%，病人满意度提高了3.1%。

Abstract: In order to implement the national “further improvement of medical service capacity (2018-2020)” and “performance evaluation of national three-level public hospitals”, our hospital adheres to the service concept of “patient first”, adheres to multiple measures and strives to improve service quality. On January 1, this year, the hospital pioneered the “all-weather outpatient service”. This mode is mainly aimed at the patients in the ordinary treatment. With the service mode of “no rest at noon, experts on weekends and full coverage of departments”, the mode fully utilizes the advantages of resources, and greatly meets the medical needs of students, office workers, remote rural areas, and other people. Since the implementation of the “all-weather outpatient service”, more than 230,000 outpatient visits have been increased. The proportion of expert visits on weekends has increased by 33.11%, and patient satisfaction has increased by 3.1%.